Subway — Restaurant in Benton Charter Township

Do not order from this location. Do not order online from this location through UberEats or any 3rd-party websites.

Seriously, buyer beware.

1. This location does not adhere to posted operating hours and will close or open at random times.

2. If you order online, please understand that this location does not adhere to quality standards set by Subway corporate and will throw whatever they have made on your sandwich, not what you order --- or they will simply not supply your order.

3. If you order with UberEats and have a poor experience, UberEats will not refund you if this Subway location "fulfills" part of your order by simply giving you edible food - regardless if it is what you ordered or not.

4. They do not have any employees. This place is ran by a husband and wife duo, who are either the owners or the managers. They do whatever they want, however they want, to whomever they want -- regardless of what it costs to you.

BACKSTORY --- I work remotely since the pandemic and often have a late-night shift until 10:00 PM into the evening. I have been visiting with my grandparents to help care for them, and I usually cook on most days, unless it's because of my work schedule. As a result, Thursday or Friday usually ends up being the "treat" day to eat out for restaurants.

On 8/29/2024, I placed a dinner order with four (4) footlongs for a household of four (4) adults, two of which are elderly seniors (grandparents) via UberEats. This location is less than a mile away from my grandparents' home, but I was without a vehicle for the week, so I had no choice but to order delivery service.

We ordered:

1 - #31 Cheesy Garlic Steak footlong 1 - #23 The Hotshot Italiano footlong 1 - #20 Elite Chicken & Bacon Ranch footlong 1 - Steak & Cheese footlong

I paid $61.74 for the order and $9.09 for the driver tip.

The driver arrived at the Subway location and was informed that they did not have much left for the night and would be closing more than an hour earlier than posted.

Instead of canceling the order entirely, the "manager" made two of the steak sandwiches without some of the toppings and very little meat. The other two sandwiches were not made.

After nearly a half hour, the driver informed me that he was "shooed" out the door and the Subway location immediately closed for the night. The driver advised me to keep my receipt and to come back to the location the next day to discuss it with the Subway management in-person... which I am unable to do as I did not have a vehicle.

The driver delivered the food product that was created by the manager -- two (2) of the four (4) sandwiches that were ordered.

To say those sandwiches were inedible and made in poor quality would be an understatement. I will let the photos speak for themselves.

The sandwiches were not made as expected (untoasted, missing toppings, small portions of steak meat, no dressings, etc). The sandwiches were inedible and had to be discarded.

We received no value for the money we spent.

Unfortunately, I had to place two separate orders with other restaurants in the area (Arby's and Taco Bell), spending another $54.67 to feed them. I ended up going without entirely so my family could enjoy their food and not spend anymore money for the night.

Subsequent communications with UberEats regarding this experience has not yielded any results in a full refund, only a partial refund of $17.48 because two (2) of the four (4) sandwiches were "fulfilled" and "delivered".

If you value your time, money, and sanity, do not order from this location. Even if you are in-person trying to order a sandwich, you will see the chaotic atmosphere for yourself.

I don't understand how this location still has a franchising license....

The worst subway anywhere in this country not only can the workers not read what you order and make sure they hand out the correct order to people on curb side pick up. It takes 12 phone calls for someone to answer the phone but they won't give you a refund when they mess up either. Even the other person that received my food brought it back and they knew they gave the wrong order to the wrong cars. The very rude lady even said come back up here and we will fix your order. Well I couldnt get a ride back up there and they refused to give a refund. They also hang up the phone on you. So the bank will take care of the refund part so I will get my money back anyways but that's not the point. Whom ever owns this subway should really be ashamed at how you allow it to run....complained to corporate as well...maybe they can accomplish something current looser...

Ordered off the subway series menu thinking with their new items it would at least be decent(yeah subway doesnt even have a live complaint # anymore so idk why I thought they cared about the product) and was proven wrong yet again. I got the philly steak with extra meat and a italian sub. The italian only had 2 slivers of lunchmeat per bite, mushy tomatoes, and was soggy. The philly didnt even have enough meat for a reg order let alone one with extra meat, 2 mushy tomatoes, 3 green peppers, mushy bread, and 4 olives. I took the philly back while my wife suffered and ate her pos sandwich because shes passive. I will never go here again and theres nothing they could do to change my mind!!!! Jersey Mikes or Jimmy Johns or hell....even a local mom and pop sandwich place will put them to shame yet they wonder why their new campaign fell flat on its...