Wendy's — Restaurant in Benton

I just had a really negative experience at our local Wendy's. After placing our order (which I will have to admit was not very organized on our part) I rolled up to the window to see the employee making our drinks. After dispensing the ice she proceeded to put her index finger into my cup all the way to the middle joint, as a means to pick up the cup. At first I was going to tell myself it didn't happen and accept the drink. But then I saw her long yellow and somewhat dirty looking fingernails. I just couldn't do it. Coincidentally, at that same moment the manager happened to walk close the window where I could first apologize for being a pain when ordering, then tell her what happened and request a new drink. She said she understood and asked the employee to make me a new drink. The employee asked me "why" but neither myself nor the manager answered her. I didn't want to embarrass her or hurt her feelings. The manager just asked her again to make me a new drink "please". The employee began making my drink and again put her finger way into my cup after dispensing the ice. I blurted out "she did it again!" to which the manager went off irately to me saying "I was going to tell her...you just need to hold on ma'am and give me time to tell her!" I couldn't see the manager from where I was sitting so I had no way of knowing she was there, and I can't read minds to know what the manager's plan was. She tore into me like I had attacked her or something. So in an attempt to diffuse the situation I again apologized and thanked the employee for remaking my drink. Just before I received my food and final drink remake a man that was dressed like upper management passed by the manager, the drink employee and the window. He must have been there the whole time and didn't even stop to address the situation or apologize for how unprofessionally the manager acted. I am now highly offended at the staff at the local Wendy's. Not at the lady filling the drinks because she obviously was not aware she was doing something unsanitary (sticking her fingers in the drinks and handling the cash, cards and register) but at the management for their poor customer service and for ignoring a situation that should have been acknowledged. I won't be patronizing our local Wendy's for a very long...

Not sure what is going on with the Benton location. Went to LR on I-430 on Colonel Glenn location a couple of months ago, no issues at all (they were fast, properly cooked and accurate). But the issues I have had in Benton in the last year:

1. Check your order because I have had several of my orders in a row missing something so I use the drive through sparingly and get out and go in to order so I can just get my missing food right then and there. (the lobby door will randomly be locked with no note as to why)
2. Undercooked food: in the last year I have gotten a chicken sandwich with a raw middle (try biting into uncooked raw chicken, it was horrible) and 2 burgers that were raw in the middle. Not just pink, but raw.
3. Last time I got in the drive through line, I never got served (just kept saying I will be with you as soon as I can) and then an employee showed up only to be locked out of the building. They seemed incredibly short of help not to even have time to unlock the door so the incoming help could get in. Not sure why the lobby was locked (which was why I was in the drive through, I couldn't get inside to order) anyways, maybe renovations? I finally gave up and left as did most of everyone else in the line. I know fast food staffing has got to be tough these days but you gotta do better than that. Staff your restaurant. Everytime I want Wendy's, I think "nah, it's not worth the trouble" and go somewhere else. It didn't used to be like this. And if you are asking why did you keep going back? Well, I haven't been back in around 6 months. When its good, its really good. But when its bad,...

Haven't seen Wendy on any ad's lately. Hope she is doing ok, I guess some people want to be in the public eye and others would rather be behind the seens calling the shots. I've been meaning to ask, what ever happened to the breakfast bar? When I was a kid we would go to Wendy's every Sunday morning to eat off the breakfast bar. I loved biscuit and gravy, my mom would try and stop me at two biscuits and make me eat some eggs. So my dad would sneak me one more biscuit and eat my eggs when mom was looking the other way. Well now I'm getting ready to have my first child, and thinking back to my best childhood memories that I want my child to have the opportunity to live it makes me sad that they won't be able to have Wendy's breakfast bar. I know it's not your job to maintain my childhood memories, and I do still think your hamburgers are the best 4 sided meat sandwiches on the market. I've never had any real issues with your locations, at least non that come to mind. I do want to ask you one question, with the number of children living in poverty on the rise, you never know the situation the customers are living through. But maybe Wendy's is the one hot meal out they get to experience with family each weak, if you were a child in that family do you think you would have fond memories of Wendy's like it is today? Well I think I'm done and thank you for my childhood memories of warm biscuits and...