Ron's Hamburgers & Chili — Restaurant in Bentonville

Arriving on Valentine's night we were super hungry. Took a quick look at (a less than clean) menu, in a restaurant that looked about to be a 6 once inside, if rated for cleanliness. Definitely a 'burger joint' feel to it.

My sister and I each ordered a patty melt on texas toast. That said, every occurence of the word Texas was blacked out on the menu - which should have been our first clue. We ordered a side of chili cheese fries; we ordered a plain hot dog and a tater tot upgrade for my grandson. Drinks were 2 diet Dr. Peppers.

1 patty melt was ordered with grilled onions and mustard - it came with cheese. 1 patty melt was ordered with mayo, grilled onions, cheese. Even though pickles weren't served on/with the sandwiches we both asked for 'pickles' to be added.

First out were the chili fries with cheese. They weren't very hot and the cheese wasn't melted, except around the edges. The chili was swimming in grease. While in a place that looks like this, I might have expected some 'grease' and even enjoyed it - this was overkill.

When the sandwiches arrived we were both actually very surprised and disappointed. The sandwiches didn't look appealing AT ALL! The bread was EXTREMELY soggy - limp even - and even though one could argue whether it was the classic thicker bread (it was not) as in TEXAS toast - it was definitely NOT toasted. It merely looked like toast lines were painted on (haha!) - it was soggy. The waitress disappeared to go get a side of mayo (mine barely had any mayo on it), so my sister and I debated the pros and cons of sending food back (and what could happen if we did); or asking for & waiting for new food - we were very hungry.

There were no pickles at all on my patty melt either, so I had to wait for the waitress to return & then ask for, and bring my pickles - maybe another 5-6min. When she returned, she did ask if she could have them make something else, but we decided no. We inquired about the condition of the Texas toast - and she insisted this was texas toast. We tried to explain our problem with it - showed her the bread - she didn't see anything wrong with it, but insisted this was how they serve Texas toast. We could not make any headway with her at all. But by then the meal was a disaster anyway. I did try to dip my sandwich in the chili to 'doctor it up' but that failed, as well.

The hot dog bun was super soggy - even without anything on it! And the upgraded tater tots looked like they were freezer burned and barely baked - or fried, which is what the check-out hostess insisted they do to them.

Overall, we left nearly 1/3 of the fries and the bread. Had it not been already late and on Valentine's Day, had we not been very hungry, we would've left when the food was delivered.

The last affront, and really what seals the deal for me, is that when I went to the register to pay the $23+ bill, the young woman asked me how my food was - she didn't look at me - I said awful. It was really terrible. She looked up and said "Oh, I thought you were kidding." I assured her I was not, that it was one of the worst meals I've eaten out in Bentonville. She said she was sorry I didn't enjoy the meal. She did ask what was wrong - and I tried to explain everything I wrote above, but she was 'sorry' I didn't like the food - she assured me plenty of other people did. She also told me the same mantra about how they serve the toast and tate r tots. At LEAST, she could've offered me something. NOTHING. I will not return and for sure, I will never recommend. Too bad. My first experience there a couple years...

First time coming here, have delivered food for a while for them and wanted to check it out.

I ordered a turkey burger with cheese, small 8oz of chili, small coleslaw and a chocolate shake.

Chili Not sure what happened to this "award winning" chili. But this was not good. It was SUPER runny and the flavor wasn't good at all. It was kind of bland. The cheese they use sort of took over any flavor left of the chili, it just wasn't good. I will not be getting their "award winning" chili again. (posted a video of the runny chili)

Coleslaw I've tried a lot of coleslaw, but this will have to be in my top three. It was really good, super fresh and crunchy. Lots of flavor, very mild flavor, but really good and basic.

Chocolate Shake OMG YUM!!!! I asked for it to be thick, and it was. Hard time getting it through the straw. But man, the flavor was DELICIOUS!!! I almost finished the whole thing before getting home with my food. Lol

Turkey Burger Where do I start. My burger looked as if it was smashed when I took it out. (Photos posted). The flavor is very very basic and flavorless really. All I could taste was the mustard and onions. So I pulled a piece off of just the turkey to get a taste. And it has no flavor. It's not seasoned. It's over cooked and tasted dry, yet it was still pink. Little confused about how it can be over cooked and dry tasting and pink at the same time. Temp was too high and cooked too fast is my guess. But I won't be ordering this burger again. Gross. I took 3 bites and put it down. I'll go and finish my shake instead. ‍

Service Service was fast, I ordered and got my food within about 8 min. The girls are always sweet. Restaurant was clean as normal. It's just half of what I ordered is much to be desired. ‍. I feel like I spent $16 on a shake and a small bowl of coleslaw.

I'll try a reg burger next time and a different side an see...

This review is about the service not the food the only reason there are any stars was because the food was great! But let me tell you what happened.

Upon walking in I was ignored for about 3 minutes until the waitress finally looked up from her phone and told me to sit anywhere I sat down she came over and slowly slid 1 menu 1 straw and 1 set of silverware in front of me and gave me a funny look and asked me if there were more coming I informed her that my fiance was outside and she loo ked at me like I had 8 heads and asked me how many menus I needed ...umm 2 .. oh....ok..... What do you w ant to drink and I gave her my drink order my fiance comes in and orders water. We gave her our food orders he asked for the special and she asked us what it was... ok.. food come a out my too proceeds his by 10 minutes and when his comes out half the order is there. .ask the waitress where the rest of the food is and she looks puzzled runs to the counter...she failed to order the rest she tells us it will be out as soon as he is done with the table of 10s order...wait another 10 minutes and we pay for the food we received and walk out after they refuse to let us see a manager ...great food really...