Shah's Halal Food Bergenfield — Restaurant in Bergenfield

I placed an order through Uber Eats, but several items were missing upon delivery:

• 2 soft drinks 1 extra portion protein • 2 fries • 6 sauces

Fortunately, the delivery driver—who was incredibly helpful—offered to return to the restaurant to retrieve the missing items. I texted him the list, and when he arrived, the staff acknowledged the mistake and were already waiting at the door with a bag. However, upon checking, only half of the missing items were included.

He asked for the rest, but the staff insisted that what they had given him was the full order. He then called me from the store, and I spoke with a female employee to explain that I had paid for all the items and only received part of them. She refused to provide the remaining items and abruptly ended the call. Thinking the call had dropped, I called back—only to be met with more resistance and outright refusal to correct the mistake.

This was not just disappointing—it was unacceptable customer service. Arguing with a paying customer and refusing to fulfill a clearly documented order is a serious issue. While Uber did refund me for the missing items, that doesn’t undo the poor experience. Even if I hadn’t paid (which I did, with both physical and digital receipts), they could have at least offered the fries and drinks as a goodwill gesture. Instead, they chose to escalate the situation.

The food we did receive wasn’t remotely worth the price. Value for money: 4/10 Customer service: 0/10 I paid $6 for extra meat received a small plastic container with what looks like 4 teaspoons...

Was so excited to find out my favorite halal food store, Shah’s, opened a new store in Bergenfield, just 10 minutes from me. I put in an online take out order for lunch, which is thru Doordash. They have a 50% off offer going on for orders over $10 (up to $15 discount).

Upon arrival I found the store to be nicely renovated. The ordering and pay areas are right at the entrance. The dine-in area is at the back with few tables. Sadly the floor has lots of chips and markings for a new store, diminishes the look of the area a lot.

It took me about 20 minutes to get my order. Despite being no other customer in the store (some came while I was waiting) surprisingly it took them a lot of time. But the associate apologized for the delay.

I got the chicken lamb combo gyro and chicken platter. The chicken in both seemed stale to me. Probably it was cooked and just kept on the side without heating it. Since I just had the same item the day before in Palisade center store, I could easily compare the two. The white and green sauce made up the difference somewhat in the gyro. The chicken nuggets were cooked in front of me, those were pretty good. I hope they take some steps to keep the meat and the rice fresh for...

This was the second time I have tried this place for Falafel over rice and the lady helped me get what I wanted fir my platter. They were very hygienic and clean while handling food as Falafel is the only Vegetarian fish from their menu, I saw them how they catered it well considering my expectations and gave me 10 lines of red sauce (which I believe the lady was surprised while counting) and also asked me if I want any sauce on the side, on uber eats I got BOGO deal for pick up so I tried it and tipped them well in cash, instead of on UBER delivery. If you can drive fir 3 Miles, tip the amount of taxes, processing fee to the store people as they are working really hard for their wellbeing by an hour. Your Little contribution makes it towards their gallon of milk or...