ZINO — Restaurant in Berkeley

Never in my life have I had a vegetable omelette like this! I’ve dined all over the country and internationally, but this experience was disappointing.

First off, the waitress seemed stressed, incompetent and unhelpful. After waiting over 40 minutes for the food, I had to ask about the delay, only to be told there was a mix-up, and they were trying to make it as quickly as possible. Not once did the waitress apologize for the mistake. Instead, another woman, who appeared to be in charge, offered an apology.

When the omelette finally arrived, I was shocked. It looked like a stinking mess, veggie omelette looked like vomit! The avocado toast was just cold toast with sliced avocado and some greens thrown on top – no effort at all. Additionally, there was no salt or pepper on the table, and no sauces were provided. We had to ask for hot sauce, and the ketchup arrived just as I was finishing my potatoes.

I didn’t even touch the omelette, and the hostess was kind enough not to charge me for the inedible meal. Despite the issues, I left no tip because the service and food quality were far below expectations.

It’s a shame, as this place has potential, but I won’t be returning anytime soon.AVOID! I dined at La Note near by for brunch and that is where you need to eat! Stay away...

I was excited for this dining experience. The facility is beautiful and has an air of refinement. We made a reservation for dinner. We arrived 30 minutes early and asked to have a drink in the bar. The staff was clearly overwhelmed; however the restaurant was only at about half capacity. While we were told by the bartender he would come get our drink order, he did not. We waited 15 minutes and had to go place our own order. When it was time for our reservation, we went to the hostess stand where we stood for another 15 minutes without any greeting or acknowledgement. We were shown to our table only to discover that you order your own food via your phone, not through a server. Aside from the small plates, there were only 4 entrees to choose from. Needless to say, nobody in our group could understand why the service was so terrible. A restaurant with a very limited menu, only about half full and you place your order through your phone. Instead of this being the refined dining experience we were hoping for, we felt as if our business was not valued. We finished our drinks and left without ordering dinner. Not sure about the quality of food as we didn’t even get to that point; however I will...

Everything about this place is absurd. It took far too long to be seated, with three individuals waiting to dine alone and multiple employees briskly pacing by smiling and ignoring us. I’ve worked in many restaurants and this was hardly a busy one. I finally got a seat at the bar and it took another 10 min just to get a menu. Then I had to stop a server in her tracks to place my order and she seemed completely bemused. I ended up getting something I didn’t ask for (a salmon bagel instead of the salmon Benedict). I ate it without at first realizing. the thing had zero flavor. or rather, it tasted only of pickled onions. By the time i realized it was not what I ordered after going over to the host stand and reading the description, I had finished it. they said it’s a common mistake (so mistakes are common here??) , and she took my cappuccino (which was absolutely disgusting) off my bill.

Forgot to mention that 2 eggs any style costs $21. Even in this economy with the price of eggs that is an absurd price, especially for how unremarkable...