Burger King — Restaurant in Berkley

Now to review my favorite BK. Started coming to this one (Berkley on 12 Mile) when the one closest to my house closed (Woodward & 13 Mile). EVERY time I come into this location, the staff is engaging (from the Mgr, the Cashier, and any counter person delivering my order). I am greeted when I walk in and asked genuinely "How are you doing today?" I usually modify my order (to "Have It My Way') and they always get it right. I don't go through their drive thru because it's nice to be waited on by people who take pride in the work. Great customer service does not mean I'm just a number in an app to be served quickly. To eat out is now expensive, I expect good food/service & a great experience because not only am I paying for it, I deserve it. Keep up the great work, team!

The industry is trying to implement short cuts & kiosks (this location does NOT have one) which I have not been trained on - it's sad to see society lowering it's standards and finding it totally acceptable. Earlier today, I rated the BK I absolutely HATE. What...

Asked the window attendant for bbq sauce to go with my plain sandwich. Someone yelled NOOOO to her very audibly from the back. Then this person came to the window with our food saying that they were out of bbq sauce multiple times. I guess he was "joking". I guess some people think it's okay to joke about modifications on food and then still make the food incorrectly. When I called back up there the person I spoke to said that the only sandwich that he sold was to a man. You sold that man two sandwiches. One was for his girlfriend. I guess that was too complicated for the person I spoke to on the phone to comprehend. I came back to the restaurant to get a refund and he definitely had a nasty attitude when I asked him if he was the person I spoke to and then when I asked his name he said Breez and stuck his head out the window to spell it and also to let me know that no one in his family has access to a dictionary. Management could reassure him he's the only one who's mom can't spell and maybe he doesn't have to...

I'll still go to BK and I gave this BK a chance again but again they failed to me I don't understand why can't the average worker common sense say to them selves I better do what the company wants me to greet acknowledge the customer or guest and understand that it could be a BK rep undercover to see how you operate I don't have to say excuse I need help and something free for waiting I stood for 2minutes and 11 seconds and you can see the tape on that while workers maybe even on duty mgr just laugh talk drama playing around seeing that there is a person waiting and not attend to them for that long I still ordered and kept my smile and prayed that hopefully this store will get better its not about getting people in trouble its more like we are at work we are getting paid and the way life is now everything gets rated posted reviews that can be good and bad when I see this it means that persons everyday life is that way it's ok but don't take it to work...