Great Wall Chinese Restaurant — Restaurant in Berne Township

Me and my husband are loyal customers to this restaurant. This time seemed off. we order General Tso's chicken and I get General Tso's tofu. As we are splitting up the General Tso's chicken to two other children everybody takes a bite and spit it back out!!! The chicken in this dish seem so over cooked that it was just gristle there was no juicy chicken, it tasted like hard jerky. We tried to call that night when we ordered it but no one seemed to answer the phone I don't know if they were close but no answer. so today I call in at 1 o'clock and speak to a gentleman telling them the issue about the General Tso's chicken. He goes to ask me if I had my food and I said yes he told me that it would be fine and he will replace it for me. I get up there hand him the food that I had been given he takes it back to a women that is usually always there and tells me hold on just one second . as I stand there for less than 30 seconds the woman comes up with my food that I brought back in the container. She proceeded to yell at me in another language pointing her finger at me as she's grabbing a handful of food rubbing it between her fingers and hands telling me there's no chicken in here. Mind you she's telling this to the translator but looking at me as she's doing it . she did not take a fork and go through and say there's no chicken in here she persist to keep squeezing the food and the broccoli between her hands. I was completely embarrassed and baffled by the way this lady was talking to me and grabbing the food with her bare hands as she goes backs and makes the next customers food with no gloves. The customers in line looked at her and walked out! I have never ever in my life experienced such disrespect by a restaurant in my life. The translator looked at me and said sorry can't do anything about it. Then I ask for a manager or the owner of Great Wall and he looks at me and says I'm not giving that to you. Now I am NOT the one to complain and rant and rave but this was ridiculous. And it's pretty sad because we were very very loyal customers to this restaurant we live literally one minute away from them. I have let the other things slide by like the rudeness and the rushing out the door I understand they have lots of customers but quality is better than Russian people out the door and not listening to what they have to say I'm sorry that I keep going on about this but I feel disrespected embarrassed upset and disgusted so I guess I'm going to have to get a hold of the BBB since there's no responsible owner or...

OMG!!!! THIS PLACE IS ABSOLUTELY AMAZING! THE FOOD IS BEYOND DELICIOUS, MADE FRESH TO ORDER, PERFECTLY PREPARED AND COOKED, ALWAYS SERVED STEAMING HOT. THE EMPLOYEES ARE REALLY NICE AND TREAT THEIR CUSTOMERS VERY WELL (I've never been to an oriental type of restaurant where I have been treated well or with any sort of respect or kindness until I found Great Wall). THEY ARE VERY POLITE AND RESPECTFUL AND TREAT THEIR CUSTOMERS WITH DIGNITY (unlike other places like it). DON'T EVEN GET ME STARTED ON THE ABSOLUTELY MOST AMAZING CRAB RANGOONS YOU WILL EVER PUT IN YOUR MOUTH THE SAUCE THEY SERVE WITH THEM IS ALSO BEYOND AMAZING! THE PRICES ARE AWESOME AND VERY AFFORDABLE ESPECIALLY FOR THE AMOUNT OF FOOD THEY SERVE YOU! I WILL DEFINITELY BE MAKING THIS PLACE MY NEW USUAL AND FAVORITE PLACE TO EAT! MY FAMILY AND I CAN'T PUT INTO WORDS HOW AWESOME THE FOOD, PRICES, AND...

I like that the food is always hot and most of the time they're faster than a typical fast food restaurant. It's nice to be able to have food, other than pizza and subs, delivered and they're super fast delivering as well. I always order general tsos chicken and the only bad thing I can say is that sometimes the chicken tastes very fresh, other times it tastes like it's been partially fried then refried to warm it up as needed. And most of the time when I go in to pick up my order I've noticed that the fryer basket is full of the chicken they use for general tsos, sweet and sour and many other dishes. The basket just sits above the fryer waiting to be dropped into the oil. I think this is what makes it taste tough and chewy. I've been ordering from Great Wall for many years and if someone asks who has the best Chinese, I always refer them to...