Was planning an event with approximately 20 people. Called weeks ahead of time to make a reservation for their outdoor patio. Was told they would not take reservations on weekends, so fine, we decided we would show up and try to get seated on a first come-first serve basis. When the first members of my group arrived and told the waiter they were waiting for more people to join, a manager asked for timing so they could “reserve the space” for the additional members. After not being able to give an exact time where all members would be present (mind you, we were planning to sit at separate tables and not asking for any special treatment for a group), the manager rudely walked away expressing his disinterest and inability to help.

Then, when the final members of our group showed up, with 2 dogs, the manager came out and tried to kick us out for having the dogs on the outdoor patio. I had called two times prior to confirm that dogs were permitted outdoors. Two people on the phone told me that yes, the patio was dog-friendly. When I told the manager about these interactions, he accused me and my party members of lying about the phone calls, stating that he is the one who “ALWAYS” answers the phone, meanwhile, I had talked to two women on the phone who both put me on hold while they checked to confirm that the patio was dog-friendly. The manager argued with us for 5 minutes, accusing us of lying, stating that “everybody knows that we can’t take dogs”. Finally, after arguing, he said that we could take the dogs and sit in the corner table. However, we then had to BEG for service at that table.

My party of 20 people chose this specific restaurant because I had been told twice that it was dog-friendly. Manager should make sure that their staff is on the same page so others don’t end up in this situation. Very disappointing attitude and customer service, will not be returning based on this experience.