Penn Station East Coast Subs — Restaurant in Bexley

2nd time I've been here. First time was average at the very best and this time was nearly as bad as the one on Sawmill. No one here seems to want to be here. They are all half interested and involved. Put in a lunch order online. Show up, the girl doesn't realize I've paid online. So once we get past that, they call out "matt" and I take my order. Get all the way back to work, realize I have "Pat". Call the store, the guy already knows, but somehow makes this my fault. "You gotta be careful about what order you pick up". What the hell? I was handed an order, YOU HAVE MY PHONE NUMBER! You would think that if anyone there had actually clocked in today that they would have said "that's not Pat". Nope not a word. Instead, I WAY over paid for not my own order and then this guy has the balls to insinuate it's MY FAULT? Don't come here. It's a mess. It's disorganized, and when not if something goes wrong. Because this place is run by children it will. The manager/guy? Will try to make it your deal and backup his half-checked-in employees. Speak up, make eye contact, validate orders. Truth be told he said "I'll add you to the book". I will never come back here. And you shouldn't go here. Pat probably would have been mad too. This sandwich was...

Nearly two weeks ago- I placed an order, that was a part of a rather large group order. Although it was listed on my receipt as paid- an item from my order was missing. I phoned the store, and spoke with Ryan- a man who identified himself as the store manager. When I shared with Ryan the purpose for my call, he said that no way did he- or could he ever (that's right ever) , make a mistake like that. When I asked "ever?" Ryan with full conviction in his voice stated - it was impossible that everything (over 22 items) that was ordered, wasn't with the order.

Hmmm... While I applaud those who possess a healthy sense of self, as Ryan seemingly does - I have to say that, no one...and I do mean no one -is infallible, and or lives their life without error of some kind. LOL and SMH- Oh Ryan, if only...

That same day, I phoned corporate to voice my concern, and my complaint. I was told by a very friendly woman that I would receive a phone call from the store owner. Again- that was nearly two weeks ago, and nada. I phoned again today, and was told the very same thing (You'll receive a call from Glenn/Glynn the owner), by what sounded like the very same courteous CS rep on the phone. We'll...

I have been coming to Penn Station for 10+ years, and I have never encountered a representative of your company so rude and poorly trained in customer service as the young lady that goes by Nia. Apparently, she's the Manager (on Duty).

In any case, my (sandwich) order (#129) was made incorrectly (with mustard). While I was clear in my requests as to how I would have liked my sandwich made, Nia literally rushed me as I was explaining how I would like my sandwich made. She did so by using hand gestures and body language that any person would interpret as, "come on, let's get on with it." The unfortunate result of which ended with my order being wrong.

I will never spend my money at this location, again. I imagine she's probably a nice gal otherwise, though she treated me awfully and without cause -- and then screwed up my sandwich. When I asked her to remake it, she said, "I've already turned everything off." Absolutely unacceptable. She shouldn't be a Manager. I'm a small business owner. If one of my staff members EVER interacted with our customers the way she did me, I would fire her and not think twice about it.

I was craving the sandwich I requested, but ended up just wasting $30. I want...