HTeaO - Big Spring — Restaurant in Big Spring

I went through the drive thru & placed an order for an unsweet tea. I left the parking lot and while at the light I tasted my tea & it was a sweet tea. I immediately returned & went inside. A gentleman asked if there was a problem & kindly told him I requested unsweet. He took my glass & went behind the back counter to fill my glass. Once he handed it to me I took a sip & it was still sweet. I told him that evidently someone put sweet tea in the unsweet. So he takes my glass and this time he goes to the dispenser that’s in the lobby and hands me one of the small little cups with that tea. And it was unsweet like it should’ve been. He walked away, and I just assumed that I was just supposed to replace my drink. So I got me a new glass and as I was walking out the lady at the cash register informed me I would have to pay for that. I said no. I came through the drive and my order wrong. She replied ‘I know, but you got a new glass.’ And then she proceeded to tell me that he said he was going to clean my glass and bring it back, but I did not hear that. So she told me I had to pay for my new glass. OK I’m thinking 50 cents or a dollar for the glass. Nope $4.06. I drink a lot of tea and since I moved to Big Spring, I spend quite a bit there. You just lost a customer over $4.06. The guy was perfectly nice and respectful. And I honestly did not hear him say that he was gonna clean my glass. But how many times do you go through a fast food Business and when they get the order wrong, they toss it and give you a new container with the...

I am from out of state and excited to get some sweet tea half off (2-4pm). We'll I waited in line for 14 minutes and there were only 7 cars in front of me. I got up to order at drive thru speaker at 358pm and no one ever talked to me, so at 4pm I said out loud "Hello", and then someone answered took my order. Then when I got up to window the teenager told me it's full price cause it is 401pm. I told them that I was at speaker screen at 358pm. The teenager told me to wait to get manager then a younger teenager came to window and told me that it is after 403pm and I have to pay full price. I stated that I was at window at 4pm and at drive thru speaker at 358pm, she proceeded to say sorry pay full price or leave we have other customers. So I paid and drove around corner to see 3 or 4 more teenagers at back door of store and were trying to goat me into a confrontation. I'm here a for a few months but I will not return to that poorly...

Love love love this place and with a crew like theirs, it's just going to make this place better. There is a variety of options for you to choose from and you can mix and match what you want. So go and try something new. I decided to try the Sweet Almond Green. Wow, this was delicious!!!! I will venture out at my next visit. If you want to try something new but don't know what to try, ask the staff, they can always make suggestions. Also, don't forget that you can get these teas or drinks in gallons as well. There is also a huge selection of merchandise to purchase, from cups to shirts. Oh, just to let you know, they also have an app for their rewards program. So go and check it out, you won't be...