Golden Chick — Restaurant in Big Spring

Sunday, August 22,2023,6:30 pm I visited Golden Chick for my first time. I ignored the poor reviews and gave them a shot.I ordered 12 peice fried with mash and gravy macaroni a d cheese with 4 rolls. Total Cost $48.70 which is a bit pricey compared to other chains.. I drove 15 minutes back home to find there was no gravy for the mash and no rolls. I called and asked to speak to the manager, and the person that answered the phone said they were the manager on duty.. I kindly explained the issues I had and that this was my first time trying Golden Chick, and I was disappointed that this happened. The manager asked if I was coming back, and I replied no. I'm not coming back tonight. I'm expecting to hear I'll take your name and make it up to you on your next visit. I hear again how can I help you. I said I guess you can't help me. I'll just leave a bad review like everyone else has. The manager now asked me why did you call if there is nothing I could help you with? I said because you need to know! The manager hung up the phone. The chicken and Mac were delicious. If I have an opportunity to try a different location, I will. I assure you I will not be back to...

I was here at 120 ish 1/8/2024 and the gentleman who helped us at the front counter was the SWEETEST EVER and VERY HELPFUL!!! NOW I CAN’T SAY THE SAME FOR THE TWO OTHER LADIES WORKING THEY WERE VERY RUDE ABS HAD NOT CUSTOMER B SERVICE SKILLS. When I received my food I was given a broken chicken leg and a wing FINE no biggie but when I touched my chicken it was cold. As was my daughters. I took it to the male and he said he would fix it and I could hear the women talking about how she just made it etc etc this that and the other instead of just fixing it. So the male asked me what he wanted me to do I said I just want warm chicken that’s it. The women continued to talk loudly. We finally got our chicken back after finishing our food my daughter tried to get ice cream and one of the ladies was being testy with her because she was trying to put it in a bowl because there were no CONES! Then said you can’t use a CUP EITHER!!! My daughter says I wasn’t trying too use a cup the last said well what do you need she’s says a CONE and she reserved WELL THERE RIGHT...

WORST EXPERIENCE EVER! Ordered the 3PC fish, which was cooked to order, and 3 piece rotisserie chicken. I had to wait for the order to cook and when I asked the young lady if everything was in the bag she assured me it was, but after I left upon checking the bag, it was not. I asked for Zing sauce and ranch, I paid the up charge for one of the sides and paid for the ranch, not in the bag. The fish tasted like someone dumped out an entire box of salt. The chicken was dry and it was the smallest bird wings I have ever seen. When they brought the food to my car I was questioned like a criminal to verify my order before they would hand over the food. You would think they would note the car that pulled away from the drive-thru window and parked directly in front of the store door to verify the vehicle for the food order. No one else was waiting inside the vehicles in the parking lot. No more GC Big...