Burger King — Restaurant in Biloxi

I WAS HAVING A GREAT DAY BEFORE THIS UNFORTUNATE SITUATION AT 8:40AM 2395 PASS RD BK. MY ORDER WAS GIVEN TO THE WRONG VEHICLE- I WITNESSED THE CUSTOMER PULL OUT ITEMS FROM THE BAG THEN STATED " THIS IS NOT OUR ORDER" AS I PULLED UP TO DRIVE THRU WINDOW- I ASKED " IS THIS THE ORDER I MADE AND GIVEN TO THE WRONG CUSTOMER?" THE FEMALE EMPLOYEE SAYS " YES" I SAID I DONT WANT THIS CAN YOU MAKE ANOTHER ORDER- WELL SHE CLOSED THE WINDOW AND AT THAT POINT I STATED " I WANT MY MONEY RETURNED!!!" DO YOUR JOB CORRECTLY IN THE FIRST PLACE - CONFIRM THE ORDER TO THE CUSTOMER!!! POOR TRAINING ! IT DOESN'T MATTER WHAT RESTAURANT THIS HAPPENS THIS DAY AND AGE WITH VIRUSES - I WILL RETURN & RECEIVE MY MONEY BACK! ESPECIALLY BEING IN HEALTHCARE- ILLNESS IS NO JOKE! THE MANAGEMENT HERE HAS ALWAYS BEEN RUDE , SARCASTIC THE TONE OF VOICE AND RUDE COMMENTS ROLLING EYES WILL NOT BE TOLERATED - WHY DONT YOU EAT WHAT YOU ACCIDENTALLY GAVE AWAY???? DO BETTER! THEN I HEARD "MUST BE HAVING A BAD DAY" OH YES AFTER YOU EXPECT A CUSTOMER TO ACCEPT YOUR RUDENESS ALL THE TIME AND CONTINUOUS MISTAKES= EVERYONE WILL HAVE AN ATTITUDE- I REFUSE TO BE A VICTIM OF CARELESSNESS- I WONT BE THE NEXT VICTIM OF ILLNESS DUE TO AN INDIVIDUAL I CANT CONTACT TOUCHING MY ORDER! ALSO I CANT EVEN EAT INSIDE THIS RESTAURANT BECAUSE THE EMPLOYEES BRING THEIR CHILDREN HERE LIKE ITS A DAY CARE CENTER - CHILDREN RUNNING SCREAMING AND HOLLERING IN THE DINING ROOM WITHOUT SUPERVISION OF A PARENT? I WOULD NEVER RECOMMEND THIS LOCATION TO FAMILY OR FRIENDS NO WAY!!! THANKS FOR MAKING MY DECISION ON WHERE I WILL SPEND MY MONEY - BECAUSE IT...

My husband and I were on a motorcycle, so we tried to go inside and eat. The door was unlocked, so we just walked in and went up to the counter. That was when the employees realized we were there and we were informed that the lobby was closed. We apologized and as we were walking out informed the woman that we are on a bike and that was why we wanted to order inside vs the drive thru. She told my husband to just pull straight up to the window she was working at and she would take care of us. While there wasn't anything specific or out of the norm that happened, this interaction had such a huge impact on my husband and I. Everywhere we go lately, whether it be fast food, a grocery store or a gas station most people are so rude and have zero professionalism. It's very obvious they do not want to be there and they have no shame ensuring everyone around them is aware. Other restaurants would have screamed for being inside, I've literally had it happen before, or treated me as if I'm the biggest inconvenience for simply expecting them to do the job they are getting paid for. I worked fast food for over 14 years so I am aware of what it takes, however I couldn't even imagine acting the way most employees act now. Just wanted to take a minute and make sure the night crew at this location knows that people do notice the little things. You are...

This place stole my money!! Do NOT order through their app. If they're out of what you ordered, they won't give you a refund OR replace with an equivalent. I ordered 3 large meals through their app, but they were out of the sandwiches. I agreed to a less expensive burger but the same size fries and drink. NO. They wouldn't grant a simple and fair replacement. They said they'd give me a cheaper burger but only small fries and a small drink, though I literally paid for a large!

Fine, but they won't give me money back either! Also, no phone number to request a refund, no way to get a refund through the app, and no way to contact literally anybody in authority. I literally have to file a chargeback through my bank to get my money back.

So much for a quick dinner after a long day teaching. This fiasco took me 45 minutes, and I got NO food and no money and have to file with Keesler for a refund. All of this could have been avoided with a replacement meal. I was happy with a lesser value sandwich, but they wanted to give me small fries and small drinks even though I bought and paid for large.

NEVER again. I only made this order because of a discount through the Walmart app, so I'm calling Walmart...