Subway — Restaurant in Biloxi

Horrible service. Got a turkey and ham sub and got charged $14 for a footlong, when the turkey, ham, AND bacon footlong is only $11. I tried asking for the $3 refund since I thought it was just a simple mistake, but the lady (2:30pm on Monday the 27th, no name tag on) said that’s the correct price even though I kept explaining that it would be cheaper if she added on bacon, which doesn’t make sense. The customers in line were trying to get her to help me and she just kept ignoring me and refusing to help. Very frustrating, especially when they wouldn’t take our coupon (I understand certain locations don’t) so we spent over DOUBLE what we would have at the subway down the road. Never going here again, a different subway will always have my business...

NEW 9.132023…// absolutely the best service! Two gentleman working behind the counter. Very respectful and professional! So, it’s 6:09pm in a Friday… I pull up and was happy not to see a huge line. I noticed a car parked on the side of the building and there were 2 people in it. Whatever…. I walk in and there is NO One in the store. I walk to the door and she gets out of the passenger side of the car. Is on her phone…. Put a cigarette out outside. Didn’t have a name tag but she has brown jar with red in the back. I’ve been coming to this location for a number of years. Guess the owner changed or something. The last several months service has been bad. But tonight, with her in a car!!! Oh, stayed on the phone too...

Ordered online. Went to location to pick up and gave last name order placed under. Was told we do not have that order. Must be at another location. Never asked for first name. Went to vehicle and called to check location and I was at correct one. Went back in and a different employee checked after giving both names and said "it has been here all along." Then I had to give them some idea of what the order consisted. Bear in mind, the food isn't for me personally but for friends visiting. Older male employee who first asked if I could be helped was rude and nothg helpful. The younger female employee was courteous, helpful, pleasant. They were the only two there and it...