Domino's Pizza — Restaurant in Birmingham

This has been the absolute worst experience I've ever had with domino's. To begin with domino's tracker stated order was completed. It wasn't completed to me. I contacted the store and spoke with the MOD Haley, she informed me it was a corporate issue, stating that once GPS acknowledged the driver was in the area near my residence the app would automatically register delivered. She then stated call back in 15 minutes and she would figure things out. I waited 20 minutes before calling back and to my surprise Haley, was not longer there, she in fact was headed to pick up another co-worker. I then spoke with then MOD Gabby, and she informed to at the driver had called my phone and man answered and stated that he had not ordered domino's so the driver took it back to the store. I ask Gabby, to confirm the number the driver dialed I was then placed on hold for her to return to state, well I can bring it out . to you personally and further added because it's been under the heat element (absolutely mortified that she even thought that was the proper response) before even addressing he fact that I would require a new order, I stated, certainly you don't expect me to pay for this order? I was then informed that that decision to comp my order was something that only the GM could authorize and I would have to call the next morning to speak him. I I proceed to inquire when would Haley return and was informed she didn't know how long because she didn't know where the employee lived. So this is currently where we are. I'm about to try to reach out to Haley and I will share he rest of this debacle as the Disaster @ Domino's continues (continued) An hour has elapse and I've just called the store to see if Haley had returned. Initially the young man stated yes and called for her (placed on hold or phone was muted) he then proceeds to say she not there and hung the phone up on my face. (I forgot my order has now been "cancelled," how does a delivered order return a canceled order recording. I called back to ask for the MoD, placed on hold a few seconds, was then informed that "He" the manager was out on delivery. I then ask for Gabby and after a 10 minute hold the...

I ordered my food and waited over an hour for it and they are 7 mins away. I watched the Domino's tracker the whole time and watched the driver go all around my house and never came to my location. I called the restaurant and the so call manager told me the driver called my phone and knocked on my door so she took the food back to the store. I have cameras all over my house and a doorbell camera and she never showed. Then the manager said the driver told her she delivered and i got my order. After calling 4 times and waiting on them to get me off hold i decided to go up there and the girl at the restaurant told me i had to call corporate the next day after I ask for my food or my refund. Had a attitude the whole time. Finally someone else just made me another one and the same girl who claimed she was the manager got my pizza out the oven and didnt even cut it. Ol ugly mfff!!!! New store but i wouldn't recommend...

I wish I could give this place 0 stars. Don't just read my review, read the others too who say they never received their food because it's true.They lied when I called and said the pizza is back at the store because we didn't answer the phone or the door. I told them we were coming to get the food. When we got there she said the status says delivered and I know it was the same person I talked to over the phone. Tomorrow I will be calling the daytime manager or corporate. This is the 3rd time this has happened. They didn't even try to resolve the matter at all.What the heck are they doing with people's order? There are so many complaints, you would think they would try to improve this location and it's service. Do yourself a favor and go...