Disenchanted would be the best description of the female greeter at the host station upon arrival at 8:52PM on a Saturday night.

Before we could state the number in out party the hostess replied there is an hour & half wait to be seated. My son then asked, won't you be closed by that time? She dryly commented, "If we put you on the list we 'HAVE' to seat you"...at which point we decided to stay. I asked if we could sit at b the bar or at a bar table & was informed the bar area is included in the wait.

After 1 hour and 12 minutes we decided to check and see where we were in kine because we noticed a party of TWO walk in and be seated, since they're taking no reservations, I was confused. At this point, I was advised that precious couple accepted the bar area.....hmmm?? Could've sworn I asked that question, but ok we'll wait since there is only one party in front of us.

After being seated at the bar with wet seats. We found the back-up bartender to be social, accommodating, attentive, funny, and a highly motivated server. Je absolutely made what could've been a horrible experience "worth waiting for the outcome"!

By 10:39 PM we finally received our appetizer which I will simply say 'had to be returned to the kitchen". The chef/manager Immediately came out , apologized and expressed a wish to make it better. While we were having a COVID-19 distanced discussion regarding the oversight our entrees came out, so I simply asked for the appetizers to be removed from our ticket. It was at that point, almost two hours since we arrived & we hadn't eaten anything. As we began to eat our meal we noticed a few things were missing, and this time "requested" the manager. After waiting approximately four hungry minutes and no manager, we asked for him/her again, as we watched several employees wind down, and joke around near the bar back area.

This is when we met Jordan Koons, Kitchen Manager. He was a pleasant surprise to a frustrating experience. I eplained what had happened earlier and now we'd been here 2 hours and were yet to eat anything. Jordan was swift, apologetic, kind & professional. Although I waited a minute to speak with him, and it was surprisingly still very busy at that hour, his steps to rectify the situation was worth its weight in crab cakes and shrimp! As you see our order of the Pappadeaux Sampler, crab cake, and calamari was well worth it! Bravo to Jordan and his navigation of an accommodating ship. Thank you for ensuring the end result of our celebratory evening was closed with smiles, GREAT seafood, and an overall satisfying late evening meal. We look forward to eating from your kitchen again soon!