Bromberg & Company, Inc. — Local services in Birmingham

Sick and tired of going into Brombergs and getting a different experience based off of how I’m dressed.

I’ve now been into this location 4 different times now. Two of the times, I’ve been dressed what i guess Bromberg employees consider appropriate (slacks and a polo) and the other two times, I’ve just been in shorts, tshirt, hat, and my tattoos showing. (Im beginning to think the employees are scared of a sleeve of tattoos.

Both times i’ve been into the store in casual wear, I haven’t been given the time of day by the employees. Today, i went into the location at the summit wanting to get my watch bracelet resized, and try on some tudors. I told the lady that first greeted me that i needed my watch resized. She impatiently asked what brand it was, and when I told her it was a Christopher Ward, (nice, boutique Swiss watch) she shut me down. She told me that the wait was too long, and that they don’t service Christopher Ward watches (even though I was asking for a bracelet resize, not a service). She told me to go down hwy 280 to Southeastern Jewelers! Even though they have another Brombergs location closer! She would rather send my business to an entirely different company than help me. Even if they had been too busy to help me (even though i was the only one in the store) why on earth would you send business to another company instead of one of your other locations???

Super disappointed that their employees are so quick to judge a book by its cover instead of realize that someone thats not an old guy from Mtn Brook can also have...

I visited this boutique a few years ago with the intention of purchasing a Rolex. Due to high demand, I was informed that it would take a few years to receive the specific model I wanted. They assured me that patience would pay off and that they would eventually reach out to me. On that day, I decided to purchase a Tudor and continued to follow up periodically regarding the status of the Rolex.

Now, nearly four years later, I find myself extremely disappointed. Despite my repeated attempts to check on the status, they no longer even respond to my emails about a potential allocation. If they had been upfront about the uncertainties in the beginning, I would have explored other options with different jewelers. Instead, I was led to believe that I was on track to eventually receive the watch, only to realize that I had waited in vain.

My advice: don’t put all your trust in one boutique. Build a history and establish connections with multiple jewelers to avoid wasting years waiting for something that may never materialize.

EDIT: Appreciate the response from the owner. I spoke with Mark and he will be...

Bromberg’s is simply one of a kind, and there’s a reason they’ve been around for over 180 years. Their selection of fine jewelry, classic watches, and unique gifts is second to none. This isn’t just a store—it’s a place where quality and tradition come together in a way that’s hard to find these days. What really sets Bromberg’s apart is how they treat their customers. Andrew, at the Summit store, has always gone above and beyond during our visits. He is conscientious, attentive, knowledgeable, and genuinely invested in helping you find exactly what you’re looking for. He remembered my wife admiring a ring a year prior and was able to locate different similar rings literally from coast to coast for us to find the perfect 50th birthday gift for my wife. He took the time to understand my needs and ensured I felt confident, and educated throughout the process. For anyone looking for a jeweler they can rely on for generations, Bromberg’s is the place to go. They’ve built a reputation on integrity, professionalism, and care for their customers, and it shows in the way...