Louis Vuitton Birmingham Saks — Local services in Birmingham

The most abysmal customer service I have ever encountered. I went in to buy two purses a special edition neverfull and Low Key Cabas, a pair of shoes, and belt. I knew they would have to be ordered, but I didn’t want to drive to atlanta and honestly thought they might have the belt and shoes in the store. The SA was the least knowledgeable SA I have encountered. I was rudely told to move from a register when I was ALREADY MOVING. I asked if they could overnight any of it to me and they told me LV was trying to save on shipping costs. Excuse me? I’m about to pay $10k and you can’t pay for shipping. Fine. Don’t overnight it. I go to checkout and he says why don’t you just pick up in store it will be faster. No. It was so they could save on shipping costs AGAIN. Did I miss some update that LV is a bargain brand now? Because your hours like your customer service are abysmal. Fine. I’ll pick it up. I was told I would get texted shipping updates. A lie. SHOCKER. Part of my order was delivered at 10am to the store but have I received at any update by 6pm. None. I went to the store to just pick it up and they are only open for 6 hours a day! I have bought LVs on 3 continents and received amazing customer service every time. I don’t expect caviar and champagne like Paris. Or macarons like NYC. But I shouldn’t walk away so irritated by the constant lies, sheer disrespect, and for them to save $20, after I just spent $10k, on shipping costs. Even if you are cutting costs don’t tell your customer! That is sheer marketing 101. Save yourself the trouble and go to NOLA (literally the most amazing SAs ever) or Atlanta! My mom and I solely bought Louis’s for twenty years. Multiple times a year. This was my second Easter without my mom and just wanted to treat myself. We would always buy new purses for Easter. I will never return to this store ever again. The drive to Atlanta...

Louis Vuitton has the absolute worst customer service for inventory information I have ever seen. Let’s start with the fact the numbers you call goes to a Concierge service that tries to answer questions about stores that they are not communicating with. Let’s move on to the fact that the Concierge service will not put you in direct contact with the store then wrap up with the Frankenstein scenario that resulted. The Concierge service stated that there were four pairs of a particular shoes in the store. I spoke with two people at Louis Vuitton on two separate occasions and they said the same thing. The first person stated that she could not guarantee that the shoes would be in stock when I arrived. The results, a two hour drive to a store that does not stock shoes. Let’s be clear the store does not carry shoes. Occasionally a customer will order for pick up in the store and not purchase the shoes. The person stated it twice to the Louis Vuitton person controlling entry. After the LV store employee pointed out the store does not carry shoes the person at Concierge began to state she never looked it up. Louis Vuitton’s demand is so great they do not have to worry about customer service. Louis Vuitton Concierge quickly pointed out there is no compensation but they would provide coaching for their employee. I know the pandemic has changed things some but this is a poor example of how Businesses should operate. Louis Vuitton is a significant Company with world reach, so it will probably continue to do business this way with no change. This is not a reflection on the store in Birmingham, AL it is more of a problem with Louis Vuitton business...

Extremely rude and poor service, I would go to any other designer store before this one because they clearly do not care about their customers. Let me begin by saying the most unprofessional thing I’ve ever heard someone in customer service say was expressed at this store by an associate who asked my friend what the limit was on her credit card which was quite frankly astounding to me. After spending quite a bit of money my friend and I were asked to move aside while we were waiting for our purchase to be bagged up (which took over 20 minutes while the sales associate was gossiping with her co-worker) because “some other people need to pay unless [we] want to pay for them”. This is direct verbiage used by a manager in this store, which is completely unprofessional to begin with as well as extremely disrespectful considering the tone it was said with. Although we had just made a considerable purchase we were treated like trash who didn’t belong there. Making snide comments, using a condensing tone, and gossiping about customers are just some of the features this store offers. Clearly this manager and associate need immediate training on professionalism and decorum because for a store that advertises class and luxury their staff sure...