Shake Shack Birmingham — Restaurant in Birmingham

I was looking forward to eating at Shake Shack since I did not have the opportunity to eat there while I was in New York and Las Vegas. So, I was delighted to hear that they were opening one at the Summit. I do love hamburgers as I am sure the majority of those who go are the same.

I ordered the SmokeShack Double. It was tasty but a bit too salty due to the cherry peppers. It did not seem spicy but more like it was pickled so it gave the burger an overwhelming salty taste. I probably should have just ordered the Hamburger Double because I like the balance lettuce, tomatoes and onions give the overall taste of a burger. The fries were good as I do like crinkle fries; however, I prefer my fries a bit more cooked and thus a bit more crispy.

The restaurant was packed. The drink station was tiny compared to the amount of customers that were trying to get drinks. At the time when I went with my family, they were out of root beer for root beer floats. We sat outside in one of those bench tables. One of the faux wood top was loose. The bench was built where there was a barrier at the end which made it inconvenient to sit. It made the place feel very cheap and it seemed out of place for the Summit.

I would probably go back again just to try the Hamburger Double and ShackBurger; however, my favorite hamburger place is still Five Guys. They give you the ability to build the burger you want and the fries are good with a generous amount of it. Another place with great burgers and fries is Johnny Rockets which I would go over Shake Shack. I give this place 2.5 Stars but this site doesn't do half stars so 3 Stars because it was underwhelming in regards to their burger, restaurant size, and overall experience.

2nd x there Sept 9= We went on a Sunday around 4pm. They were not busy with plenty of tables available with a steady flow of customers trickling in. However, they only had one cashier working out of two cashiers possible. All three kiosks were out of order so it took a long time waiting in line to place an order. There were 13 other employees in and around the kitchen area that I could see. 4 to 5 employees stood around doing nothing. Only 1 really stayed active cleaning tables off. Over 10 mins later, they finally got the 2nd cashier up and running. The manager seemed to have a hard time making use of the employees and I could hear one giving her a hard time. All the employees were in their late teens or early 20's and some seemed to lack any good work ethic. This was all observed while waiting in line and we were like the 4th group waiting around 15 mins to place our order.

We ordered the Hamburger with lettuce, tomatoes and onions. It was not too big or too small in my opinion. I had the double and it was good. The krinkle fries were good and crisp. We opted for no salt and seasoned it with black pepper. I like how the krinkle fries capture the pepper unlike straight fries.

In the end, the ambience, size of the restaurant, employees and layout of the interior is so very lacking. If Shake Shack is supposed to be fine casual dining, I would say this place is anything but and just out of place for the Summit. To me this place has the feel of a place like a fair or a food stand so if you take the Shake Shack name off the place and give it some generic burger joint name, that is what it feels like to me. Again, Johnny Rockets which is close by has better ambience, food, employees and overall experience. Cowfish is also a whole lot better for fine casual. I am changing this from 3...

Eagerly anticipated eating at the new Shake Shack in the Summit on 280. My sister ate there earlier this week and said it was good.

They open at 11:00 a.m. and we arrived at 11:15 on today (09/01/18). The line was almost out the door. I suggest you look over the menu online before you come. If you are wanting to dine in have someone in your party secure your seats first. The newness has not worn off so securing your seat is the first priority.

They did not have any concretes because their machine was broken and they had sold their last custard. How are you out of custard at 11:15 a.m. when you open at 11:00 a.m.? This screams poor management.

Now to the food.

The burgers are great.

The fries are good.

However, the price does not match the food. We paid $60.00 for 4 burgers, 4 fries, and 4 drinks. Say, what?

Steak n Shake, and Freddy's are better options when you consider the price. On Friday's at Perry's Restaurant I can get 4 signature pork chops for this price.

Also, if their dessert machine would have been working this would have pushed the bill upward of $80.00.

Shake Shack I think not.

Shake Down is the more...

Terrible service. I ordered two shack burgers, fries, and chocolate milkshake from the app at the entrance today. I got a message saying it was ready. I got to the front and this young lady was there giving people their orders. She never called my name out. I sat there for like 15 minutes and finally i was like this got to be a mistake. I went to ask her and she’s like oh your order is on shelve the whole time. Apparently she put it there exactly the same time i got there and she never called me plus the sign says online orders; I ordered in the store. Anyway, i was ok taking my cold burgers but i asked her to change the milkshake for me and she had a face like she was annoyed. She changed the milkshake and gave me a smaller one. I’ve had milkshake from there before and they are always delicious but this one tasted eggy. I just hoped that no one spat in my food during corona times just because i wanted a fresh milkshake. By the way the burgers and fries were...