Pandora Jewelry — Local services in Birmingham

Horrible Customer Service I recently posted a review on the Summit location in Birmingham, Al. I removed the review thinking management would become better. I was wrong and this is the reason for the repost. Earlier this month my wife’s Pandora bracelet broke. I checked the website and it stated repairs are to be taken into the store. I went to this location. I was told by the manager via an employee that the information was not true. I needed to contact customer service, this was a Sunday. I contacted customer service and was told the information was correct to go into the store. I contacted the store manager directly and went back and forth with her via text. Finally I contacted the cooperate office and was given a number to call. The cooperate contact was able to resolve the issue with a gift card, because the original bracelet was not in stock. I informed the store manager and she stated I needed to work with them from now on. I stated after this experience I probably would not be purchasing Pandora jewelry. She stated that probably for the best. (The reason for the repost) On 12/12/2022, my wife went into the store to use the gift card. She tried on a bracelet and made the purchase. She did not immediately wear the bracelet as she has 3. On my birthday 12/30 she decided to were the bracelet. When she placed the charms on it they fell off. She decided this bracelet was not for her. We contacted this location to inquire about exchange. We was told that we would need either an email address or receipt. Also, the bracelet must not have been worn. After resolving the communication mix up with the first representative. We told the person on the phone ok. We went into the store today 12/31 to exchange the bracelet. The first representative handed the return off to the assistant store manager Brook. My wife began looking for a replacement. She looked at the bracelet and clasp, then had another associate look at it. Brook looked at us and stated she cannot take the bracelet back because it’s been worn. We informed her that this was not possible. She stated that there was a mark around the clasp area. We informed her that the only time the bracelet was put on was in the store during purchase. She told us she could not exchange it because of the mark and if she did she could loose her job. I stated in the store that people need to make sure they look at their jewelry before they by it, because it may show sign of it being worn. Brook told me she was going to contact security. (I am hoping that the store has video to prove this). After being treated like a criminals, treated like as if we were lying, treated as if we were trying to steal, and treated as if we were trying to cause a commotion, we left the store and contacted the cooperate office via...

My husband and I came up with a great idea to buy myself, my mother and MIL Pandora bracelets about 5-6 years ago. Since that time, we have purchased 6 bracelets and countless charms as gifts for birthdays, mother's day, Christmas, etc. We have literally spent $800-$1500 EVERY year as gifts and my other family members in California and KY have also shopped their Pandora stores to buy charms as gifts for family members to help build out the bracelets since we made gift buying so easy by purchasing the starter bracelets. When we first purchased the original 3 bracelets, we were told that if the gift recipients wanted something different, all they needed to do was go into their local store, explain the item was a gift and they could exchange. This in fact was done by my MIL in Louisville on a visit where my family spent the holiday with them. They have now shopped at that store for years. For Christmas 2017, my MIL sent me 2 charms that I wished to exchange. She was not satisfied with the selection at the Mall of St Matthews store, so she told me to exchange if I wished something different. The charms I wanted to exchange were purchased at the authorized Pandora store at 5000 Shelbyville Rd,, Louisville KY. I wanted to give the Summit store we shop at time to restock after Christmas. So on Jan 11, my husband and I went into the Summit Pandora where we ALWAYS shop and said I wanted to swap out with different charms and presented the receipt. The mgr, who was petite with long brown hair informed me that the store was independently owned and they do not allow exchanges. I let her know what I have been told in the past (at this very store from the beginning years ago) and she said since the item was purchase elsewhere, they could not allow an exchange. I told her we have shopped there for years, several times each year and have literally spent thousands of dollars at this store. I then advised her that if the Summit Pandora would not allow an exchange of charms (by the way, we likely would have purchase additional items since my birthday and anniversary are in January), then this "independently owned and operated store" has lost our business forever. Birmingham has at least 2 stores (at the Galleria and Jared) that are about the same distance from our home . We will be choosing to do business with which ever store allows us to exchange our gift charms from the Mall of St Matthews Pandora store. No longer will we shop at the Summit Pandora, but we will take every opportunity to share our experience...

My experience in this store was horrible. I received a charm bracelet for Christmas but the bracelet was broken. I went to the store to get it replaced or get a refund and they basically said there was nothing they could do. They wouldn’t give me store credit and one associate even said that my parents bought the bracelet for no reason. No associate including the managers tried to help and left us with no direction moving forward. The final associate we spoke to, I’m assuming she was a manger, just brushed my issue off and didn’t even try to figure out a solution. She even mentioned that if we couldn’t get customer service on the phone then getting the bracelet was a lost cause. We called customer service when we left the store and thankfully we were able to get someone on the phone and she was delightful to speak with. The customer service rep informed us that the associates inside the store were giving false information and they should have given me a store credit for the value of the bracelet since the bracelet has a one year warranty and it was just bought for Christmas despite getting the bracelet during a promotion. My family and I will no longer be shopping at this store location due to the unpleasant experience and the lack of knowledge the...