Rowan The Summit at Birmingham — Local services in Birmingham

You have been warned! I’m just in Alabama for 1 week for work and my wife wanted to get a piercing done and the reviews pointed to this place as a decent one. The first day I got to the place It was around 8:30pm and despite their “Walk-ins welcome” sign they wouldn’t provide their service because of the time. There were about 4 employees at the cash register doing nothing. I can understand that, but they should change their hours to better reflect their actual commitment to the customers. The second time we visited we had an appointment at 6pm to get the piercing done and when we got there at 5:40pm, they flatly told us to our face that there was no nurse available and they weren’t sure if another nurse was coming in. We decided to shop around, but at about 7:30 they told us a nurse was supposedly coming but they would call us if there was a possibility for the piercing. We kept shopping around and just about when we got to the car at 8:50pm they were piercing somebody else. This is totally disrespectful. I’m beginning to think that they didn’t want to treat us because we are latinos or I guess we didn’t dress up enough for them. I didn’t get an excuse or a rescheduling message from them. I will be taking my business elsewhere and I strongly suggest you...

I loved my experience here! The jewelry and services were very reasonably priced and Shelby was amazing! Will be coming back in the future to stock up on earrings

UPDATE: It’s been almost three weeks and I just had to consult an outside piercer to completely replace my Rowan jewelry. I mean this as no disrespect towards the nurses or staff at Rowan, but as a company, they should know better than to pierce with butterfly backs. A simple google search yielded countless sources providing information on why butterfly backs are not suited for fresh piercings, which my own experience validates. One of my backs became embedded in my ear, and the removal process left my earlobe so shredded that it nearly needed stitches. Had I noticed the embedded piercing any later than I did, it would have warranted an urgent care or emergency room visit for removal. There will be permanent scarring on my lobe that could have been avoided completely by utilizing safer piercing practices. Again, I bear no ill will towards the staff (and my rating remaining at three stars is to reflect this), but company-wide, there need to be practices in place which protect customers. All this said, I cannot in good faith recommend getting pierced at...

I went in yesterday at 8:40pm without an appointment, however, it says outside the store “walk in welcome”. However, the girl told me that the last appointment was at 8:40pm and that she couldn’t do it. So, I made an appointment for the next day, at 6pm. That day, when I went to my appointment, the employee told me that the nurse got behind on her other job and that there was nobody that could do the piercings. He told me that when the nurse finally arrived, they were going to call me. So I stayed at the shopping mall waiting for the call. About one hour later, the employee told me that finally the nurse was supposed to arrive soon, and that they were going to call. So I decided to stay at the shopping mall. I never received any calls or texts. When I decided to leave at 8:50pm, I passed by the shop and saw that somebody was doing a piercing. So I never received any calls and waited so many hours for nothing. I feel that personally they didn’t want to give me a service. If I could give them less than one star I would. Two days in a row. And they are a piercing business and they don’t know if the nurse can come or not? They...