Jack's Steakhouse & Seafood — Restaurant in Bismarck

Nikki - our server - DEFINITELY a GEM!

Allison - the manager - very rude! My husband didn’t like his Filet Mignon. Nikki asked if he wanted something different. He tasted my Ribeye and said it was really good. So he said the Ribeye.

The Filet Mignon is a standard order for us. My husband loves Bacon and he loves a good filet. He did not care for Jack’s Filet Mignon at all.

Within a minute of Nikki going to the kitchen - Allison was at our table asking about our food. My husband was honest and I explained that he didn’t like the bacon wrapped filet but loves good bacon and loves a good filet but the bacon changes the entire filet’s flavor profile. Allison said - “Since you didn’t like it - I have to waste it?” And my husband said, “I am not going to eat it.” With that Allison picked up his plate and rushed back to the kitchen. He was supposed to be getting a Ribeye to replace what he didn’t like - which we got another staff member’s attention within a minute of Allison leaving our table and asked the other staff to tell the manager to cancel the Ribeye. My husband said, “I am not hungry any more.”

We didn’t say we wouldn’t pay for the Filet. We didn’t say we wouldn’t pay for the new Ribeye order.

I have been going to Jack’s since 1996. This is NOT the expectation that I had eating here.

My husband said the filet was the worst steak he had tried in his 41 years.

We are not saying the food is all bad, the manager’s attitude and unprofessional tone is the reason for our rating.

Both of us felt like children because we spoke up for having something we expected better from.

The bill was also comped. I would have been willing to pay because she’s right, it’s not her fault my husband didn’t like the filet. Allison is however in charge of her tone and her response should have been more professional.

With Allison at the helm in a management role, we...

Atmosphere of the bar was the best part of the experience. Mussels were chewy and appeared overdone and the “broth” they were served in looked like dish water and didn’t have any flavor. The friend who ordered them was too polite to complain and it’s not necessarily a dish you can tell upfront wasn’t liked (its not like a burger where if you see only a bite or 2 taken out the server would be able to tell something was wrong with it). I ordered wings (half Buffalo half bbq) and they came out unsauced with the flavors on the side. If that was the case I would’ve just ordered chicken tenders. Fries were crispy but had zero salt or seasoning on them, just bland. Potstickers flavoring inside was yummy but inconsistent. The first order that came out had a good grilling/crisping on the outside so we expected the same when we ordered a second plate, but it was not the case. I hear great things from people who come here often but honestly not a single thing “wowed” us into coming back. There’s lots of bar atmospheres in town with drink specials, fried nuggets and fries so I wasn’t necessarily disappointed in that factor. But the unique appetizers options they had that drew us in both failed our groups expectations. Nothing that screamed “let’s go back for...

I was in town for a few days and decided to give this place a try. After reading some of the recent negative reviews I almost passed it up and went somewhere else. I'm glad I didn't I went in during lunch and had some pita steak sandwich thing, it was crazy delicious I would highly recommend it to anyone. The wait staff was super friendly and amazing in general. I had such a good experience I decided to try it for dinner the following week. I had a platter that I think was called the Captains platter. It had lobster tail, bacon wrapped scallops and torsk (I think that's what its called). Needless to say everything was amazing, and I'm pretty damn picky. Again the wait staff was awesome, very friendly and attentive. I don't think I had to ask for 1 refill which is awesome. All in all this place gets 5 stars from me. Oh yea one more thing, try the orange sauce stuff, I think it's called Jack's sauce....I could be wrong about that but I dipped my fries in it and it was crazy good too. Anyways highly...