Wendy's — Restaurant in Bismarck

I would like to preface this by saying, I don't go to Wendy's often, maybe 6 times in the last 12 months. But whenever I do go to this Wendy's, it is the worst experience I've had at a Bismarck fast food restaurant.

Today I went to grab lunch in between meetings and when I pulled up to the drive-thru, half of the menu was still on the Breakfast side, not the Lunch side. When I tried to explain to the lady operating the drive-thru that I couldn't really make an order because I couldn't see the menu ("Ma'am, your menu is still showing the breakfast menu, so I can't see the options."), she simply reiterated over and over that I couldn't order breakfast.

After going back and forth, I asked for a #10 (hoping it was something good because I couldn't see the menu) and I ended up getting a #1 (the only part of the menu I knew and didn't want). On top of that, the sandwich looked like it had been stepped on and the french fries were completely cold. The only part of the order that was right, was the drink.

This is not the only bad experience I've had at this location. Wrong orders, missing items, rude workers, miscommunications, and some items were simply assembled so poorly it might as well have been shot out of a cannon then scraped off the floor and put in the bag.

I will never be coming back to this...

So I went to this restaurant 2 weeks ago ordered a salad and a sandwich. When I got home I realized I had a southwest salad instead of apple pecan. So I tried calling but... no answer at all. So tonight I decided to try it again I ordered the same exact thing. I paid then drove to the next window and the lady with all the neck tats handed me my salad I said I'm just gonna make sure it's the right one cuz last time it was not. She said we can hear just fine. And so I said I.m checking anyway and while I checked she told me to take my sandwich. So I did. Then I tried to ask for extra pecans and she slammed the window shut on me. And I know she herd me cuz she started to turn around but. Then slammed the window shut. So I left and tried to call and they let it ring 6 times then picked it up and hung so the last 4 out of 6 times I've had to leave the drive thru. Cuz I've waited more than 15 min at the speaker. The staff are outside smoking and no one I.in the drive thru nor in the restaurant itself. So i had to wait so long i left. This is the worst restaurant in Bismarck. Mo wonder the place is always empty. No matter what time. And this lady that was so rude should be looking for another job. She was a real B....me they new it was me...

They tried to mend their mistakes, and still did not meet expectations…

First off ordered through Doordash and the menu for this location is WRONG. Unfortunately Wendy’s has no way to fix this, but like another item in our order it should have been marked as “unavailable”. When the Dasher dropped off our order almost all of it was missing! We got 3 out of 7 items. Mind you 3 items are in 1 meal. 1 item was unavailable at the time and marked correctly, but still.. not even for our fries to show up???

Then i went to the store as i was hung up on more than once. Had to go through drive through, lobby was closed. Manager was nice and understanding, but did say she would be willing to do a drink and remake the order out of kindness. Point for effort for sure. Unfortunately, not much to my surprise, i never received a reorder of the fries or the drink she had promised me. Once back home but husband finds of patty on his burger next to RAW! Red flags are screaming here… South Wendy’s is not efficient. Throughly disappointed and...