Rancho Grande Cantina — Restaurant in Blue Springs

pretty bad service. When I arrived to pick up my order, the girl at the front desk stated that it would be a few minutes for my order. i got there when they said order would be ready, but no problem I don’t mind waiting a few minutes on a Saturday night. After about 10 minute, someone else walks in and gets their pick up order immediately. I waited a few more minute, but noticed all the kids going in and out of the kitchen who aren’t working, looked like they were visiting friends. I asked the girl up front how much longer on the order, she said they are bagging it now. I waited probably another 5-10 minute, no food. The manager with the blond hair and black striped hair is walking around, in and out and didn’t bother to ask me if I’m waiting on anything when she walked past me as a manager should do. I have been sitting there for 20-25 mins. I asked the girl up front for the 3rd time and she tells me the system is down. hard to believe when all you see the staff playing around except one employe. I’m not sure if they just didn’t make the order or didn’t care about taking care of their customer. It was very unprofessional and after being there for 30 mins waiting on my order, that had ordered in advance I cancelled my order. I hope it’s not my skin color but I’ve had this experience before and it sure did seem like it. I’ll be reaching out to...

We had just finished playing golf and ran to Costco when my husband decided he wanted Mexican food. Being in a different area he asked a random guy where he would go for Mexican and this is where he sent us. What a great spot! A little off the beaten path it seemed but definitely worth it. We started off with an unpictured appetizer sampler, queso, bean and cheese nachos, cheese quesadillas (option to add a meat) and lastly mozzarella cheese sticks, so a little something for everyone. My husband had beef tacos on soft corn tortillas and I had the puffy tacos with ground beef and avocado slices. Both were delicious (The Mariachi on the menu). The meat is seasoned nicely and the beans and rice are on point. I would say the puffy tacos had a better flavor but my husband would say his did, overall a total win! If we're ever in the area we'd stop again. I cannot remember our servers name but she was fantastic. She was chatty and informative and extremely welcoming. She wasn't hovering but our drinks never emptied. You can tell she loved her job and was proud of the food they served, always a nice touch. Don't sleep on this spot, well worth it! Bonus.. ample TV's with a great choice of college...

We have been going to the Blue Springs location for at least 10 years. Over the past year it has greatly declined. The food, service and cleanliness has greatly gone down hill. We go on an average of 3 times a month and tonight was very upsetting. I don't mind waiting 25 minutes when we know there is a wait, but after being seated, an after an hour, we have not even had anyone take our order except for drinks and the cheese dip, and seeing numerous customers being served, we asked for the manager. Explained that we were canceling our food and just give us a check for what we had been served. She quickly provided us with a check for our drinks and cheese dip and said she was removing our food order. We felt very offended receiving a $24 bill and not receiving a meal. This experience was the last straw, we will be going back to Haberenoes where we have always received great food and service. The only reason we stopped going there was Rancho was closer. Sometimes it's not all about convince but good food, service and cleanliness . That I don't mind paying for. Will not...