Hampton Inn Kansas City/Blue Springs — Hotel in Blue Springs

Avoid this hotel like the plague. This used to be a great hotel with a great staff who really went out of their way to take good care of their customers, but that is no longer true because now it is under new ownership and management (General Manager Ashish Patel). Every time I visited Independence, MO I always stayed at this hotel, not only because it was a wonderful place to stay, but because it was also pet friendly. Two unfortunate incidents happened to me and my wife while we staying there. On our first trip there we noticed the hotel was under renovations, which didn't bother us, but when we entered the room, we also noticed there was quite a lot of poor workmanship like cracks in the walls, and the heater unit sticking out of the wall. We tolerated this because we simply loved this hotel, and thought they will repair it before the next customer arrives in the future. We had breakfast as usual the next day before leaving, and I needed a tray to take my breakfast to my room. When I asked the breakfast attendant for a tray she was very cold, unkind, mean, and unprofessional. She acted like I was a nuisance, and didn't seem to care. I reported it to the front desk, but I already knew nothing was not going to be done about it, or that she will be facing any discipline for it, so I just checked out and continued our journey to Virginia. On our way back to the hotel a week later, because I had a return reservation, a contract employee stole my wife's purse out of our vehicle as I was unloading our personal items to take to our room on the first floor. He apparently was watching us the entire time, and knew there was no cameras in the area where they were doing the renovations, and saw this as a great opportunity to take advantage of us. There was virtually no security in the rear of the hotel, and the back door stayed open all of the time. The contract employee of course, denied that he stole my wife's purse, but he was the only one back there at the time we arrived, and watched us the whole time. What really bothers us is that the hotel never apologized to me and my wife for both these incidences after repeated attempts to contact the General Manager (Mr. Patel). I left numerous messages to have him call us back, but he never did. All of our credit cards, and cash was lost in that theft, and thank GOD we had enough fuel in our car to get back home safely or we would have been stranded. So what does that tell us about the attitude of the General Manager and Hilton Hotels Corporation, after giving them years of loyalty at the Hampton Inn at Blue Springs? I can tell you for certain that we will never visit this hotel or any other Hilton Hotel property as long as I am alive, but they probably won't even care. Skip this hotel and find one that truly cares about...

I have stayed at this hotel multiple (6-8 times) times over the last 16 months, I choose it because it is within a couple of miles where my son lives. It is also in the same school district as he is, and up until my most recent visit 21-25 April 2018, it was a good choice. The first issue I noticed was on the first day, with the TV uncommanded powering off or resetting. This is the second time it is happened at the same location, the first time they were able to fix it by swapping out TVs. This time we moved rooms. That I can kind of understand, and that doesn't give them the. I gave the low rating due to the fact I stepped out onto my floor and there was a strong smell of pot being smoked. The hotel is non-smoking, doesn't matter whether it's cigarette or marijuana. I don't care what someone does in the privacy of their own home, I don't care what they do in their car, but when it's in my hotel and bothering me there that's when I have an issue. Additionally since I was watching my son that week, I didn't want him to smell it either. I went down to the front desk and registered a complaint let them know that someone on the third floor with smoking in their room, I let them know what they were smoking in their room, and then I left to go pick my son up from school. As I got out to the parking lot one of the windows on the front side of the hotel was wide open and I'm assuming that was the room since that all the other ones were closed. When I returned with my son about an hour later, the young lady that I registered my complaint with at the front desk let me know she took care of the problem. When we stepped onto our floor her version of taking care of the problem was to spray air freshener not to have the offending parties removed from the hotel, not to tell them to stop smoking weed in the hotel. My son noticed the smell, and I let him in our room, then went back down to the front desk. The young lady at the counter asked me if that it taken care of the problem that someone else had complained as well. I let her know that no, it had not. As a result of this laissez-faire approach, I will not stay another night at that hotel, the next time I go to Kansas City will be at...

We were pleasantly surprised by The Hampton Inn located in Blue Springs, MO. From the moment we checked in the night manager treated us like VIP guests. We were there to just have a weekend to ourselves and some peace and quiet for our anniversary weekend away from our kiddos and we are really glad we made the decision to stay there. The room was immaculately clean, the bed was super comfortable, the pillows and quilts were to die for and the jet spa tub was so relaxing. This stay at Hampton Inn in Blue Springs was just what we needed for the small romantic recharging get away we were trying to achieve. We were surprised by the ammenities such as the bottled water, soda and snacks offered for free at check in for the Diamond and Gold rewards members (which by the way is totally worth participating in if you travel on a regular basis for business or pleasure). We continued to be surprised when we saw the variety and quality of the hot breakfast that was available and free both mornings we were there. They continued to impress us with their professional, happy and very genuine helpful demeanor throughout our stay. This experience is what every hotel of this calibur should try to create for their guests. The quaint easy to find location is just far enough back from the highway you are not disturbed by the sounds of passing or loud traffic. We will happily be visiting this amazing location hopefully in the very near future. BRAVO, to the entire Hampton Inn staff for surpassing all of our expectations with every opportunity you had to do so. You folks have definitely gained a long time loyal customer in us as long as this level of service contines and was not a fluke (which I seriously doubt because it would have taken pure luck for every person to just happen to have their best performances all during the same 2 and a half day stay... :-) ) Congrats again, thank you for making our stay so extraordinary and we will be back 100%...