Whataburger — Restaurant in Blue Springs

Now I see why they have a 3.8 rating. Horrible customer service. When I called to let them know that once again they gave me a chocolate shake instead of a malt & told them that I was literally sitting at the gas pump at QuikTrip, where I just threw away my receipt for my purchase & that I still have the almost completely full shake, my debit card that was used for the purchase, as well as a online card statement showing the date & amount of my purchase at Whataburger, they told me that if I wanted my $6 malt replaced then I would need to retrieve my receipt out of the outside trash can at QuikTrip. I am sitting at the gas pump writing this review, trying to get up the nerve to completely embarrass myself, because the receipt is, of course, at the bottom of the trash can. Therefore, I can't just reach in & grab it. I literally have to go inside & ask a worker to open up the trash receptacle so I can reach all the way in & look like a low life to retrieve my receipt. Some would say it's not worth it & quite honestly, I'd have to agree. Only problem with that is I live paycheck to paycheck & not only can I not afford to buy another one, but that was my special treat for the week after bills were paid & responsibilities taken care of. A yummy chocolate malt. I want to cry at the fact that I have to go inside & humiliate myself. And yes, I explained to the Whataburger MANAGER, Jen, (yes, I made sure I was speaking to the manager on duty) the severity of embarrassment that I was going to have to go through in order to accomplish this. Her response. "I'm sorry ma'am, that's company policy. I don't have to say where they can stick their company policy or should I say the individual that trained the employees in customer service issues & proper resolutions.

I posted a picture of the bag in the trash can so the manager can see I wasn't lying, because I can't fathom any other reason, besides, that she would feel this is an acceptable customer service solution. One of those grabbers would be great about now because I can almost reach it. Of course, my arms are barely not long enough. Of course.

Thanks Jen for the public humiliation because you screwed up my order & gave me a chocolate shake instead of a malt, FOR...

Went thru the drivethru and it took forever. When I ordered, the lady kept asking me repeatedly what I ordered and then would repeat it back wrong. I ordered a medium #1 burger meal, a medium #12 spicy chicken meal, and an ala carte order of 3 pc chicken strips. Because she seemed to not really be paying attention, I asked her to repeat the order and she struggled so told me to pull up to the window. When I finally got to the window, they asked for my name and then two of them started talking. Then I asked the lady to read the order before I paid. She did read the order as above and I paid. They told me to pull around to wait. They walked my meal out to me after what seemed to take another 7 minutes. (that's long when you factor in the total wait time in a drive thru on a 90 degree muggy day) and then they bought it in a big white bag. I get allll the way home only to discover that they gave me an extra spicy chicken and fry (with no soda) that I didn't ask for. I called and the manager, Mike, said that he can't do anything without a receipt. Of course, the burger bag must have had a receipt taped to it because I could see the edge of it but the receipt was ripped off. THey never gave me a receipt. I paid cash of course. So now I will have to 'eat' the money. And the fries are stale and just not as tasty as some of the other whataburgers. I will not be going back to this place after I decide if I want to drive all the way out to bum F'd Egypt to exchange this for something else. And the sad part is that I paid for it but can't get a refund without the...

I'm from Texas. Left in 2013. This is the first Whataburger I've seen since, so of course we had to stop here for lunch.

If you're coming off the highway, this location is a bit down the block and on the right. If a Missouri driver refuses to let you over, as is their wont, keep going and just turn left at the light. Then come back and go straight through the light, as you can enter Whataburger from the back.

This whole thing was kind of a pain for a burger and fries.

My wife went in to order while I stayed with the cats and dreamed about the big burger and super delicious Whataburger ketchup I was about to get.

So. Whataburger is a bit more expensive than Mickey D's and Burger King, but their classic burger tastes a lot like a blend of those two. Whataburger cooks them up fresh, though, and uses large dice onions. You also get a bun without sesame seeds.

Fresh veggies on top and shoestring fries along with a big beverage complete the meal.

It was every bit as good as I remembered. Nothing special, but a nice take on a chain burger and fries.

Really, the ketchup is where it's at for me. Whataburger has it made in San Antonio and, as far as I can tell, this blend isn't just a common recipe with Whataburger blending. It's a bit heavier on the vinegar than your usual ketchup, and it's served in tubs for convenient dipping. And sold by the bottle in some supermarkets farther south, I'm told.

Overall, this location was solid. Clean. Fast service. Good food. It was busy because we stopped at lunchtime. I'd stop again if I were going back...