Carvel — Restaurant in Boca Raton

My wife's mother ordered me a cake for my birthday to be delivered from the Carvel website. The day of the delivery we found out that the delivery was from doordash and received a call at the gate from doordash whom we allowed into the neighborhood. From this point we never heard or saw from that person. Since we didn't order from doordash we didn't have any means of tracking this. When we called Carvel we were told to deal with doordash. After calling doordash and spending a half hour on the phone they essentially told us there was nothing they could do because they didn't have our payment information since we made the purchase from Carvel. After being called Liars by both sides stating we had received the cake we were finally told we'd be issued a credit by Carvel which never came. Now nobody can do anything about anything we're out the money and I never got my birthday cake. We wasted over 2 hours on the phone and still ended up...

We waited 20 minutes to order while the girl with braids just stood there fixing the sprinkles. She would look at us and continue to fix sprinkles. Finally, a guy came out to take our order. While he was taking our order, he rudely went over to ring a customer while a bunch of other workers were in the back chatting. AGAIN, waited patiently. We finally ordered icecream from the tubs, then looked for a place to sit. All the tables and chairs were DIRTY with crumbs and melted icecream, so we left to eat outside. Our icecream tasted so BAD like OLD FREEZER BURN. Who knows how many times they've left those tubs out or cleaned their machines. TERRIBLE CUSTOMER SERVICE AND OLD ICE CREAM. First and last time I go to this...

I was super excited to come back to this location on Sunday night after driving back from miami but unfortunately disappointed the the skinny kid behind the counter was rude I asked him to put sprinkles on my cone but he said that the only put a bit he gave me attitude as I tried to hold it together He was treating the girl with him as if he was her slave I will never go back here again he ruined my icecream experience with carvel . So when I had my cone my chocalate shell was not hard as he said it was ... he had to be frustrated but he should take it out on the customers. As was existing I heard other customers say to them self that kid needs a bit...