Poke Jay — Restaurant in Boca Raton

I'm really disappointed in my experience at Poke Jay. I suggested we eat here and brought 5 of my friends here. I ordered a build your own bowl which costs already $17. I asked for mango and seaweed salad and was never told about the up charge (but the customers behind me were told btw). I saw Maria put a huge scoop of mango thinking that was generous. Then I looked up and saw the up charges. In Miami they don't charge you for mango or seaweed salad so I didn't know. I told Maria can she please take them out since I didn't want to pay the up charge. She said don't worry about it, I'll hook you up. Maria rang up my bowl for $20 and I asked what happened and she said it was for the up charges, I said I didn't want to pay for the up charge please take them out, then she said don't worry about it and still charges me for the seaweed. I said can you please just take them out of my bowl. She finally took them out and half of my bowl was empty and sad looking. She asked if I want to replace it with something else. I got tomatoes that were not that great. Later after I ate my sad looking poke bowl, I saw a bowl on the menu for 10 cents more that had mango and seaweed in it. Instead of telling me about this bowl and helping me out, Maria only wanted to up charge me. Honestly I saw the good reviews and had high hopes for this place and even planned to return again if it was good but after this experience I won't...

3.5 - 4stars: I’ve been here twice in the last week. Everything was super fresh and good quality both times. Eel sauce and spicy mayo are made properly, and there is a lot of umami in the bowl when a mix of ingredients are added together. Service was nice both times I’ve stopped in. My only complaint is the serving size of the protein. Even when ordering extra for a $4 up-charge per protein choice, the tuna portion was 2.5oz total. Without ordering extra, it is basically 1.25oz of protein. I ordered extra crab salad and extra tuna on both and got less than 4oz of protein total. Each bowl I ordered came out to 25$ ($52 for both) and I probably only got 25g of protein per bowl (including all the topping). It throws off the ratios of the bowl and definitely takes away from the satiation portion of the meal. The quality was there which drew me back a second time, but I was left disappointed each time when I really saw how much protein was in the bowl...

So I'm down in the area on vacation and spotted Poke Jay driving by. I'm a HUGE fan of Poke so I stopped in. It's in a pretty convenient location right across the street from Mizner. First of all I want to say how friendly Lilly was when I came in! She asked all the right questions and made some great recommendations for the right sauce to use to my likes. The cilantro sauce with the fresh tuna was delicious! She took the time to let me taste it and I was won over. She recommended spicy red peppers 🌶 as I told her I'm a big fan of the heat. I asked her about the different drinks as they are of Japanese origin. The one she recommended in the can was very refreshing. What a cute little place made even better by the owner hiring great staff!! If you haven't stopped in here and are a fan of Poke I only have one question for you- WHY NOT??!! Go support this great local business. WELL...