Yakitori Sake House — Restaurant in Boca Raton

UPDATE: Thank you for the response Tina. May we ask what was done with the uni we saw being sneakily passed through your double doors? And then grabbed by the sushi chef and put back on the counter? Because we definitely saw that happen. Please explain what occured so we can put our minds at ease that other food we eat there aren't touched by someone else's chopsticks or the server's hands. Thank you!

REUSE food already served! Read on for details. This place gets two stars because the sushi and food are actually quite delicious. The presentation was also beautiful. The service, however, was appalling. What's crazy is we were the only people in the restaurant at the time. Before we left, 2 people were seated, but other than that the restaurant was empty. I came with a girlfriend and her son and I'd say we ordered quite a lot of food for 2.5 people. We even ordered their fancy stuff like foie gras, uni, and truffle and yet it was as if nobody worked there. They hide on the other side of the restaurant and you have to make an extra effort to flag them down if and when you need something. We were super upset and peeved with one order in particular. We ordered 2 orders of uni sashimi, one with a quail egg and ikura and the other plain. The waitress somehow put both in with the quail egg and ikura and when we pointed this out, she brought it back to the sushi chef to tell him to fix it. We were seated in the opposite corner from where he was but still heard him say, "but why, I already made it" and then looked at us with a stink eye (same chef pictured in one of the photos). Me being the person that I am, casually turned to him and said it wasn't us who ordered it wrong, it was your server who put it down wrong. No response. The server (also in one of the photos at another table) didn't even apologize or admit fault so we had an awkward lunch. The least she could have done was tell the sushi chef she put it down wrong so that the chef didn't treat us bad thinking we were being obnoxious. Unfortunately, she brought back the same original uni we had with the quail egg scraped off the top, but the ikura was still under the uni. Mind you, my friend does not eat raw egg or ikura so she still could not eat the uni. I can't imagine what would have happened had she been allergic to it. I brought this up to the manager and she sent a new piece of uni over. Shortly after the server came by to pick up the original uni. She asked me to pick it up and put it on a plate for her. I told her she could do it and she lifted it up with her bare hands then snuck into the kitchen to secretly pass the uni over to the sushi chef through the set of doors connecting the kitchen to the sushi area. The chef took it from her and I could see him put it back on the sushi counter. This was quite gross as in order for me to see if it was the original piece of uni with the quail egg on it, I pushed the uni aside with my chopsticks to check and it definitely was as the ikura was still underneath it (you can see the picture of the uni pushed aside). This poses the question, what other food items do they "recycle" in this restaurant? Meanwhile, we finished the rest of our meal and got the check. Still charged for the extra quail egg and and ikura we did not order. Go figure. The waitress was still left a 20% tip although she did not deserve it. Quite sad because we love sushi and this would have been a spot we would have frequented because of the...

I'll start off by stating that i live across the street from Yakitori. Meaningless due to the fact that I would drive 30 minutes to get to a sushi bar that had consistent quality and value. I used to frequent Sushi Thai Express in the Cove, Deerfield, simply because the amount of turnover allowed for some of the freshest fish I have ever eaten. I used to be co-owner of a San Diego sushi bar, so I know good sushi.

Bottom line, I frequent Yakitori not because of it's close proximity, but because it exceeds my expectations. I have read several reviews on several review sites, most of them stellar, some disgruntled, I have actually witnessed nearby sushi establishments bad-mouth Yakitori just to improve their chances of patronage. A classless ploy to say the least.

The Groupon error was not the fault of Yakitori and Norman made every effort to correct the situation to appease the customer.

My experience is this, excellent sushi, excellent happy hour, the VERY best staff, and on a personal note, the absolutely DROP DEAD GORGEOUS server Katherine has stolen my heart. She is exceptional. Ask for her, not only for her professionalism to detail, but to see how God has created such a perfect smile on a girl. Proof that God is a male. OOOPS, a little too personal here. Sorry.

The only negative that i have about Yakitori, is that I sweat everytime I dine there, Maybe because I sit at the sushi bar and they have spot lights beaming down directly over each chair. But the thermostat is always at 78 degrees. This is south Florida, people leave their 69 degree homes and have to eat in a 78 degree restaurant. Can't please everyone though. I may have to start coming in wearing a tank top, but I don't want to distract Katherine's attention from her customers :)

Other than that, I wish they had a consistent theme with their music selection. It's hit or miss sometimes. They really did a tremendous job with this location and their investment shows. Now, ADVERTISE your wonderful happy hour to get more early clientele, ladies nights have always proven to work, it dresses up the place and men follow.

Thanks for listening to my review. And VISIT Yakitori, see for yourself, then review it so others can see how great of a Sushi Bar we have in our little slice of paradise!

Tell them Chris sent you, and if you're lucky enough to get Katherine, please tell...

My boyfriend and I have dined at this restaurant at least once a week (sometimes twice a week) for the last two years; and at least every other week since 2018 - 2020. We usually get waitress Christie. Last time I was there with my daughter on 12/26/23, waitress Christie refused to provide me with my printed receipt before I paid the bill. I asked her for the receipt twice, but she kept on just repeating the total amount due and brought the credit card machine to the table because she was only interested in getting paid. I trusted waitress Christie and gave her my credit card. But, when I received the text message with my printed receipt , I noticed she charged me an extra $3 per each sushi roll I ordered just because I requested the rolls with no sauce and no spice. We have been going to this restaurant for years and we have NEVER been charged for no spice and no sauce before. In addition, waitress Christie never mentioned of the charge or new policy in advance when I placed the order. I called and spoke with some individual that identified himself as manager John, who refused to reverse the charge or credit our next bill. I’m not sure if that was the same manager that sees me and my boyfriend walk-in and expending about $7,000 Plus/year in this restaurant. Guess what: They will NEVER see us again at their restaurant. Bad business practice. They rather lose good, steady customers that supported them during the COVID-19 pandemic and slow summer months in Florida than refund our credit card and explain their new policy in advance. If you go to this place do NOT pay your bill without your printed receipt and compare the charges to the menu because they do change them without you noticing. I have proof of that and will take a lie detector...