Wingstop — Restaurant in Bolingbrook

I made a google account to write this review. I ordered online for curbside pickup and set it for 7:45. I get there right at 7:45 and press the I am here button. I was excited because several others have told me how good the wings are. 5 minutes go by, then 10, then 15, then 20. Next thing I know it’s 8:10 and so I decide to go in and see if my order was even processed. Workers were in the back giggling and making jokes amongst themselves and working very slowly if working at all. I finally grabbed the attention of one of them after they served someone who I saw walk in 15 minutes after my arrival. I let him know I was there for my curbside pick up and have been waiting in the car for it for over 25 minutes. He gingerly goes to the corner and grabs my bag and gives it to me with no “sorry about the wait” or “that’s on us”. I get home finally after almost an hour of waiting for dinner and nothing in my order is correct. I got less wings than I ordered/paid for, none of the right sauces on the wings, the wrong size side, and it was all ice cold as well. I tried calling the restaurant, but it just directs you to order online or hangs up when you press 0. I emailed customer service and now am waiting for a response. Maybe it was just this location, but I will not be going to...

I never write reviews but this service was so terrible I had to say something. I ordered through the wingstop app when I had company over. Order was never delivered. They called me to ask if I got the order I said no I didn't . He then asked if I could go to the store and pick up the order. I told no I couldn't do that because I have company over and I paid for delivery and tipped the driver why would I go pick up the order now then? He then said oh well Doordash driver got my order and I should call Doordash. I told the guy who called me I didn't order through doordash I ordered through the Wingstop app and paid the delivery fee and tipped why do I have to call Doordash? Why can't you deal with the issue and get me my food? He gave me attitude and hung up on me. I then called the doordash driver and he told me he was just getting to the restaurant and there was a 5 minutes wait. Mind you it's been about a hour when the order was supposed to be by me in 30 minutes. Terrible...

Awful place to deal with. I used to be a huge fan, my wife and i used to order from here weekly. As of recently, we had two incidents where they gave us raw chicken, or just never delivered the order. Tried to call them both times, both times it was "we can't do anything unless the manager is here, and he doesn't come back for 3 days, he'll call you then", and in both cases he never called back. In the case of the food not being delivered (and i was still charged for it), they kept on blaming doordash and doordash would blame the restaurant, in the end, i could not get my money back, order was never delivered and neither parties tried to close the issue with me. never want to deal with them ever again. Raw chicken or food not being delivered are deal breakers enough, but since i was a fan i tried to be understanding, however in both cases the way they dealt with the issue was unprofessional...