Jimmy John's — Restaurant in Boone

From not having delivery drivers most evenings, to tonight where my food was never delivered, my experience with the Boone, IA Jimmy John's has been consistently awful. I put in my order at 8:00 PM and around 9 PM it had been marked "delivered", but nothing had been actually delivered. After a brief phone call to the store, the delivery driver had apparently forgotten my drink and had gone back to the store to pick it up, but in the process marked my order as complete for some reason beyond me. I was assured the delivery driver was back on their way, but after a half hour more of waiting, still no sign of my driver or my order. I called the store again at 9:35 PM and they had told me it had been dropped off at my building, yet after checking the entire exterior of the building, my order was nowhere to be found. The store told me they couldn't do anything about it and didn't issue me a refund or anything. My building has security cameras all around it as it is our company's security policy, and after checking the footage from every exterior door and the surrounding area, no order was ever dropped off. So either they got the address wrong (which I confirmed over the phone multiple times), or they made some other mistake and lied about it. Either way, I spent $40 only to never receive the food I had paid for without a refund and was unable to eat that night because I was stuck at work and by the time I had time to order something from somewhere else, everything had closed for the night. So unless you'd like to gamble either getting food over making a selfless monetary donation to the Boone IA Jimmy John's, I will never recommend this particular...

ake out | Lunch | $10–20 Have went to this location multiple times and it’s usually good service, my order has been messed up a couple of times but it’s usually no big deal and they fix the problem. Unfortunately I don’t think I will be back to this location due to not the best service today. I ordered a sandwich that was ordered with bacon and the bacon is an extra dollar. So get my sandwich and I see that there is no bacon on it. Not a big deal so I went back and the guy who saw me just get the order, 2 mins before. I told him that I ordered bacon and that there wasn’t bacon put on the sandwich. He then said “well do you have your receipt.” I told him no because I had just walked back over and that I could show him on my phone, I showed him that I ordered bacon and he literally said nothing shut the window on my face and started talking to his other coworkers. The sandwich was remade but the attitude from the one employee was enough for me to never want to return again. He handed me the sandwich when it was remade, and i said to have a nice day and he just shut the window. It’s easy to fix mess up but to flat out not believe me and to give me attitude when I came over nicely,...

UPDATED 7/1/25:

Certainly has improved since my last post. I'd say the last eight stops were very good compared just over a year ago. So keep it up Boone Jimmy John's, and I'll give you 5-stars. And to note, I have seen several different faces in the drive thru in the past year......maybe that's helping!

UPDATED 4/27/24: BOONE LOCATION HAS BECOME DISAPPOINTING. Picked up my Boot Leg Giant Combo yesterday, at $32 plus as I added bacon & ham, and upsized my Coke. When we returned home after a 20-minute drive we discovered no ham, no bacon and no added mustard as ordered!

I do think Jimmy John's rock over Subway! Their subs have flavor and that's certainly lost at Subway nowadays!.....not to mention the fact I don't believe Subway listens to their customers!!! However, the Boone Jimmy John's is "always" out of onions....not so sure I believe that or they just don't want...