Arboretum Pizza Grill — Restaurant in Boston

I do not recommend this place at all! Their food is overly priced, they give you way little for what you spend, and their attitude stank! They mess up on your order and instead of apologizing they make every excuse in the book how they're not responsible and how the customer is at fault. Forget about customer service at this place. There is absolutely no working with the consumer. I should have taken immediate notice when the place was completely empty. Not one customer entered when I was present... Don't waste your time people...The menu is enticing because it offers a variety, but you are going to be ripped off ...Go where your money is wanted and counted for.

And here we go with the lies in the reply...Sorry, will not do! I asked for an extra quesadillas for 1-5 bucks and the reply was I will have to charge you as a whole new plate for one. These people don't know a thing about professional dialogue. All they do is talk over you and elevate their voices when you hold them accountable.They're forgetting to mention how I went to the store after they got my order wrong( steak and shrimp salad) the following day and the older female offer me a free expired red velvet cake for my troubles, straight in the trash upon my arrival home( mind you this was after her and her abusive looking husband tried to tag team me). Lets not mention the dried expensive pizza that was supposed to be covered with hamburger and onion... Little pecks of burger...This place is a joke! I can't not say I will be sad if they close out...

I haven't visited Arboretum Pizza Grill in almost a year, but every time I think of it, I feel frustrated. My experience here has always been unpleasant, especially due to the poor customer service. During my visit, I had to deal with an aggressive and unhelpful woman who struggled with communication. When I asked for clarification, her husband responded with an aggressive tone and gave me disrespectful looks, which only made the situation worse.

The food itself was also a major disappointment. The sandwich was overpriced with very little filling, and the pizza didn’t match the advertisement online. To top it off, the prices online were different and much cheaper than what I was charged in-store, which felt misleading and dishonest.

Given the terrible service and the high prices, I’ve decided to blacklist this place. I hope they take the time to improve their customer service and better align their food quality and pricing with what’s advertised. This experience has left a lasting...

If you're craving a good steak and cheese you won't find it here. I ordered a large steak and cheese with onions and mushrooms . It was $17 and some change...22 with tip. When it arrived I was surprised at how little steak was on it. It was dry and it seemed more like ground beef that had been cooked to death. I couldn't really see any cheese or onions or mushrooms. I took a bite and it tasted burnt and like that burnt oil that grills sometimes get, other than that it was flavorless. I added some cheese from my refrigerator and some black pepper trying to make it better but it didn't help. I never complain but it was so bad I had to. They said they'd send another and take the first one back to see how it was made.When the second arrived ,it looked just like the first . I put some cheese on it , took a few bites because I was hungry and had spent $22 on it but threw the rest out .I'm bummed because it's not something I usually order and this was more than...