Dunkin' — Restaurant in Boston

I would give one star but the people are nice so I’ll give two.

Do NOT go here unless you have plenty of extra time to spend waiting when there’s maybe two other people in the store. I’ve waited nearly 20 minutes on multiple occasions for a PLAIN BAGEL when it was practically dead in there. Even if I give myself 15 mins to wait inside, I’m STILL late to work. This blows my mind since I used to live next to an extremely busy dunkin with 4 employees in the tiny store and I’d only ever wait 5-7 minutes for a perfectly correct order.

My order is basically ALWAYS wrong or missing items. Once or twice, fine, but I’d say it’s almost 90% of the time. If it IS right, it’s usually because I had to remind them beforehand after I’ve already been waiting for 5-10 mins for one simple thing. It’s almost like they have no record of mobile orders at all—most times they have to ask you again what the order was, then they take their sweet time making it and it’s not even good.

My food is burnt at over half of the times I order. My hashbrowns will be dark and rock hard, my bagel is nearly black, and when I get sandwiches they are too stiff to even bite.

I really hate leaving bad reviews, but I just can’t take any more of this. Like I said, the people are kind, but I can’t go here anymore. I would stay away...

The only positive with this experience was the girl at the register Shaquita. While ordering with her she called who I’m assuming is the manager a bigger lady with two braids who is black over to help her input my order which was an everything bagel toasted with butter on it and cream cheese on the side. As I get my order, they are putting butter packets into my bag which led me to say “oh the butter was supposed to be on it” the lady who I’m assuming is the manager and the guy at the cooking machines with the over due braids looked me dead in my face .. the guy said “it says on the side” then pushed the bag back to me and walked away. I said “can you please do it over and put butter on it”. That would've been her cue to say “no i put this order in and its butter on it .. do it over please”. Instead, neither of them said anything in response and continued helping other customers. I waited a bit and then repeated the question. The lady who again I’m assuming is the manger said “you have to wait until we are done with people who were after you” bad customer service. She was making faces at her regulars just because of the situation thinking I wouldn’t peep but I did. All in all .. they did the bagel over and still didn’t put the butter on it. I am currently on my way back to...

My reviews are based solely on mobility impairment handic accessibility and this particular shop is difficult because it does not have double doors, and there's no ramp that is anything like it should be and it was blocked by ice. This is surprising and the crosswalk is often blocked+ by police officers, fire trucks etc at that!!! I hope this location improve its services for people that are handicapped because so many of our veterans are struggling with mobility impairment and I feel strongly about them.after all this sacrifice the last thing they need is not to be able to get into their coffee shop because of police officer is blocking the sidewalk and is in line 10 people back!on one of the days I walked in and with a loud voice I said whoever owns the police cruiser that is blocking the sidewalk could you please move it as there is a man in a wheelchair trying to get across! ( True story) that officer looked absolutely embarrassedand when he came out, I told him that I had blocked even about 1/4 of a foot of the cross walk and then threatened by the police to get a $150 fine and I was live parking watching for handicapped peopleand that's no excuse, and it was many years ago, I have become enlightened since then...