Dunkin' — Restaurant in Boston

I recently had a deeply upsetting experience at Dunkin Donuts in Austin St. During my visit, a staff member - Young Lady with the hijab working in the afternoon shift used racially derogatory language towards my father and I was there to experience the insults from her including the N-word and insulting my father intelligence. This behavior was not only unprofessional but also deeply hurtful, unacceptable and discriminatory - this is my father and he’s old enough to be anyone father and the employee would feel the same way, if someone disrespected a family member of theirs. I will be calling Dunkin’s cooperate Office and I would also like to share if possible get your Dunkin’s elsewhere, they are clearly unhappy to serve the general public and they like to discriminate too. I will not be coming back and that employee should resign and let other person who has a better personality take over. I also purchased coffee from them! Super upset and disappointed by the behavior.

Update Upper management were apologetic and took the appropriate actions to rectify the situation. So, I’ll be increasing the rating a little higher for their efforts and concerns since I came here many times, it was an okay spot to be in & out. From my experience, It seems the morning shift employees are more friendlier than the afternoon ones. I would recommend mornings to come if you are trying to experience a better experience and at least higher ups listen and fix the problem and agreed with me. Please a reminder be nice to customers coming in, they spend their hard-earning money here and nobody should be subjected to rude behavior at all. It also seems like previous patrons had a similar experience as I did with this young employee. Respectfully, if the young woman simply doesn’t like her position, please tell her to reconsider her position and explore other opportunities - please give a chance for friendlier staff willing to provide...

I come to this Location everyday being that it is the closest to work. I went in on 7/24 and was attended by Eddie who abruptly stopped taking my order to answer his cellphone. After taking his call and leaving me with a unfinished order he came back and I proceeded to order. I continued on to ask for a iced coffee forgetting to give the size when he rudely waved his hand as if he was rushing me to give him the size of my drink. Had he not walked away from me my order would have been placed perfectly fine like every other day. Today I walk in 7/25/18 it wasn’t so busy so I walked up to the registers only for Eddie to tell Becky she can help me because he did not want to! Becky is the sweetest one there and proceeded to help me apologizing for what Eddie had said. I didn’t make a big deal but then it dawned on me that I come here everyday and spend my hard earned money. So I called and spoke to the Manager who was more han understanding and asked that I come in tomorrow 7/26/18 to speak with him personally. Now I wouldn’t say I do not recommend this Dunkin franchise because I’ve never had any issues up until recently. Hopefully they boot Eddie out because he is super rude and sassy to customers. BEWARE OF EDDIE AND GO STRAIGHT TO BECKY...

I am a foodservice professional, and as a customer, this Dunkin once again delivered one of the worst customer service experiences I have ever had. The staff does not talk to you. They ignore you, make you wait while they do their work with no sense of time or urgency. Then they get to our order wrong and are unapologetic about it. It’s as though they look down on their customers. This place survives only because of its great location and brand recognition. The staff could not to more to destroy the franchisee’s business through their poor attitude. Check out ANY other Dunkin and you’ll see a stark difference. Dunkin runs great businesses, but this franchisee is either completely oblivious, or totally incompetent. If someone else took this place over and cleaned out every employee, they could triple their sales with very little effort. Just treat customers like you appreciate their business. I couldn’t believe all of the other similar reviews I found like mine. It’s a very convenient location for me, but today’s experience was the last one for me and I won’t be back. There are lots of great Dunkin locations that I’ll...