Gachi Sushi & Noodles — Restaurant in Boston

This review is for the Gachi at terminal C at Logan airport. Went there before my flight to get a bite. Cashier told me to seat myself. I sat at window, ordered a Pinot and crispy chicken rice bowl. Wine was brought in a dirty glass with a pink piece of foil floating around the bottom of the glass. Waitress replaced the glass of wine. Waited about twenty minutes and inquired about my food as I saw several parties come in after me get their food. The waitress told me that they didn’t get my order. Person who took my order refused to look my way. Other waitress said my order must have gotten lost and she’d put my order in. I told her I had a flight to catch. She said she’d pack it to go. I told I didn’t have time. She brought me the check for the wine and I told her they shouldn’t charge me for it. She just stood there looking perplexed on why. If I had time to speak to a manager, I would have. As I left, the guy who sat me and took my order still wouldn’t look at...

Today when I was shopping, I reached for a heated bagel on a shelf and suffered a burn due to the shelf being excessively hot. There were no clear warning signs, and the staff showed no concern for my injury.

I immediately felt intense heat when I touched the shelf, causing a severe burn. Despite my distress, the nearby staff member did not offer any assistance or check on me. When I asked for ice, she coldly responded, saying, "The warning is clear, please do not approach the shelf." However, there were no visible warnings at all. If the shelf was that hot, a clear sign should have been posted to prevent such incidents.

I was also disappointed by the staff's lack of empathy or urgency. As a service employee, she should have shown basic care and professionalism, which was sorely lacking. Due to my tight schedule, I couldn't escalate the matter...

I discovered Gachi from my previous airport lay overs. I have low expectations of airport restaurants and was pleasantly surprised when I dined at Gachi. The sushi was very fresh and Ramen was amazing, soothing my taste buds.

To top it off, Sami, one of the owners, was such a delight. Upon learning that I had six hours wait for my flight after I settled my bill, she warmly offered to let me stay at the restaurant and serve me a welcoming tea and great conversation. I had a relaxing time watching people and time passed quickly with such a friendly atmosphere.

I have a choice to stop in New York or Atlanta for future flight connections. Needless to say that Sami and the food won me over and Logan will be my forever stop. I look forward to...