Emirates Airline — Local services in Boston

Not a great flight during covid We were so excited to finally book with Emirates Airline after seeing how nice the flights are (online) even in economy. Our red eye flight to Milan from JFK boarded quickly because they started with the last row first, but once on board the staff was inconsistent in servicing both sides of the plane during the flight to (and from) Milan. We sat in the middle 4-seat section of economy. We did not receive a goodie bag with an eye mask/ear plugs/toothbrush on our red eye flight to Milan but they did offer one on the way back during our evening flight...but only to one side of the plane. There was enough food during the flight. The meals were better than usual. The food/drink service was inconsistent on servicing us as they always started with the front section on the flight home each time. The flight over they split it (front first/back first). The flight attendants were nice on both flights and there seemed to be plenty of them. The bathroom was quite messy most of the time. On our flight home they did not announce boarding at the gate so it became a free-for-all to board and get your carryon luggage in the bins. We did not leave on time. Once we arrived into JFK, there was an issue with the luggage loader and it took 2 hours to receive our luggage before we could finally head home. Very bad experience for our first time using Emirates Airline. I will try again...

am writing this review with deep disappointment regarding the experience I had today, 4th September 2025, on Flight EK730 at Entebbe Airport. The Emirates manager on duty conducted herself in a manner that was shockingly rude, unprofessional, and dismissive. Her behavior not only disrespected me personally but also caused frustration to many passengers, several of whom had to raise their voices in order to be heard.

As a frequent flyer with Emirates, I have always valued the excellent service your airline is known for. At Boston Logan Airport, for example, the manager there has consistently been welcoming, respectful, and understanding—qualities that reflect the Emirates brand and the reason I have remained loyal for years. Sadly, my experience in Entebbe was the complete opposite. The manager there (a Kenyan, not even Ugandan) was impolite and unhelpful, leaving passengers feeling unwelcome.

This experience has forced me to reconsider my loyalty to Emirates, which I never imagined would happen. I strongly believe this matter deserves immediate attention from your team, and I would appreciate a response regarding how such incidents will be addressed...

Do not book with Emirates! You will find better options with other airlines. I have been traveling for past 23 years internationally and have used many different airlines but experience with Emirates was the worst. I traveled from USA to India. During my flight from Boston to Dubai, i got food poisoning by the food they served. So i didn’t eat anything in my connecting flight from Dubai to India. When I came back from India to the US, they told me I couldn’t take my laptop bag as I already had a carry on bag. To make it clear, i came from Boston with my laptop bag and the carry on. Obviously I couldn’t leave my laptop bag so I paid extra amount of money to check in my carry on. I have never been told this by any of the airlines I have used. It seems like Emirates thinks that they can change these rules however and whenever they want to, which is fine but I belong to a 25+ members family who travel frequently in between Boston and India. From this moment on I will never use Emirates and I will make sure that anyone I meet who wishes to travel internationally does not end up...