Big Daddy Bagels — Restaurant in Boulder

Sometimes, the customer service is terrible enough that the food doesn’t even matter. It’s impossible for me to enjoy a meal when I’ve been treated like garbage — it makes me lose my appetite. That’s exactly what happened today. I placed an online order that was supposed to be ready by the time I arrived. It wasn’t ready and that’s fine, I get that the estimates aren’t always 100% accurate. However, what pisses me off is that the employees weren’t even trying. They were literally eating grapes hanging out behind the register chatting while there was a line. Multiple people were waiting on coffee drinks and two employees were there just chatting away. When I asked for my order after already having waited 10+ minutes the employee said the sandwich is ready and we’re working on the drink. No they weren’t, no one was at the espresso machine, I could clearly see it! And the sandwich that was ready — yes it had been sitting there the whole time I’d been standing there, getting colder by the second. When I finally got the drink, after about 15 minutes, the egg sandwich was completely cold!

Never ordering from here again, which is a shame considering I live practically across the street.

Also isn’t an employee eating grapes while prepping food a health code violation?! How can...

I love this place but today was a different experience than what I am used to. I ordered a four corners bagel and ended up getting the wrong sandwich when I showed up. No big deal. But then this is when it takes a turn….I called and explained what happened. I was in a rush trying to get the right sandwich but the girl on the phone said they were too busy. Then when I got there there’s no one waiting for food. That’s so sad they have someone like that working for a place that’s saved my mornings numerous times. I did catch a bit of an attitude due to that responseand they hung up on me. First off…no! Don’t tell me you’re too busy to correct your mistake and expect me to be ok with that. If I was the manager, she’d be gone. Luckily I talked to a really nice woman the second time and she helped me. And I thank her for that. I don’t like getting an attitude but don’t treat customers like that.

In the end, thank you so much to whoever made my...

I have been a frequent customer of big daddy bagels for a couple of years now and the food and staff have been amazing. Recently I have been at the restaurant multiple times while a woman who I believe is the owner has been there and she is extremely unpleasant to be around. I have witnessed her openly belittle and berate her employees and it’s very uncomfortable to be around. She is condescending, rude, and unfriendly to her staff and even some customers. To contrast, the staff have been wonderful to me every time I go in and the food is consistently a killer breakfast. To the owner: please stop going...