Einstein Bros. Bagels — Restaurant in Boulder

I usually am too lazy to make a review, but I went through the process of creating this account and writing the review, because that is how dreadful this place is. My friend and I had an absolutely awful experience and would not go here again. To begin with, the staff was very unmotivated and unprofessional. When they took my order, I waited five minutes before I was informed they ran out of both plain and Asiago cheese bagels; in fact they did not have many choice available, it's a bagel store, how they allowed the inventory of their main appeal to run out is unacceptable. When they began creating the two orders (Spinach, mushroom, Swiss cheese, fluffy egg bagel sandwich) the girls behind the counter were messing around and while they were actually preparing our food, one girl exclaimed she had an itch on her face and her and another co-worker attempted to itch her. By the time I left with our completed meals, I was hesitant and slightly disgusted at the thought of eating it, but heck since we paid for them, we had to get some worth out of it (college students :D). For the sandwich itself, the bagel was burned on the edges and the inside was soggy. The eggs were rubbery and the entire thing was flavorless (we actually added our own seasoning to it). I'm sure this is the same at all the Einstein's but, everything that is inside the sandwich is in frozen patty form, put into a microwave and slapped between a sliced bagel. I realize I am naive, but I guess I expected a little more. I guess that is what $4.80 gets you, it is a fastfood place anyways. Yet, at the very least, they should try to mask that fact with some sort of flavoring (heck, I've eaten my share of fastfood and with less money, I've gotten food that actually has a satisfying flavor). Not only was the service terrible, but the food wasn't good at all. I recommend you pass this place up, try somewhere else. At the very least, if you absolutely have to indulge in the hype (which we both did), go to a different...

Don't make the mistake of telling them that you wanted the bagel toasted when they didn't toast it. Or to tell them that you didn't want lettuce when you see them putting on lettuce. The cashier came out screaming at me at the top of his lungs that I am being disrespectful and that it is uncalled for to do that. Then he violently threw the sandwich that was already finished for my girl into the trash and when the electronic refund didn't work, he threw a $20 bill at me. When I threw my drink at the counter in return, he followed me out and threatened me with violence. His partner prevented him from hitting me, but he did throw the bottle at my car. Stay away from this place. Or from Einstein Brothers, in general. This is no way to treat customers.

PS: I did reach out to their headquarters, as was offered below, and never got a response or confirmation that they actually did...

We are Einstein Bagel addicts, so we always have a bunch of gift cards for Einstein which we purchase at Costco (at a discount, of course). Well, when we were in this store, which was our first visit to this location, we accidentally left a plastic baggie full of gift cards on the counter, and promptly left for Denver and then on to Houston. When we realized the cards had been left behind, we called and spoke to the manager, although we thought there would be less than zero chance that the card would still be there. Much to our surprise, she told us she had them in her hand and was hoping to hear from us. She promptly mailed them to us, and would not even accept my credit card number for the postage. Wow!! We are definitely returning to this store the next time we...