Noodles and Company — Restaurant in Boulder

So I rarely review things with such a poor rating, but, was grabbing a quick lunch here in the middle of my day working in Boulder today, eat at noodles in Aurora all the time with no problems whatsoever.. But I have celiacs and even just a little gluten can make me very sick, so when I tell people I have celiacs/a serious gluten allergy when I'm eating out somewhere where they have foods/dishes that don't contain gluten.... Typically protocol is to take it seriously and change gloves, utensils etc, in such a way that there is minimal chances for cross contamination... Well despite 'not hearing me correctly the first time' and having to make my gluten free dish a second time as a precautionary measure, I got 'glutened' about the worst I have in a number of years, will be feeling sick for easily a month to come and have been having horrible symptoms all day since having it, barely able to move, in severe stomach pain, migraine headache, fever etc... You get the picture..... None too pleased with this, and as previously mentioned, have had the same dish noting the same exact things to the staff in a number of Aurora and Denver noodles and Co locations easily 20 times, never once any notable reaction whatsoever. Sooo maybe avoid this place if you have any kind of serious...

This Noodles & Co location was a go-to on my way home from doing work in Boulder. However, it seems to have gone very downhill recently. First of all, even after asking several times, I never got a receipt. Then after the transaction was closed, the attendants still weren’t able to look up the transaction and print my receipt. After I found a seat, I went to get my drink along with lid, straw and silverware. While I was in the middle of putting the lid on my drink, one attendant kept rudely saying to me “excuse me but I need a fork.” Then again “sir, I need to get a fork.” I said “sorry, can you wait just one moment, I’m in the middle of grabbing silverware and the drink lid myself.” Still she insisted, and stayed immediately next to me. I have a feeling she didn’t even know just how rude she was being. That seems to be the pattern with new hires at this location Recently - little to no training in basic customer service and no basic etiquette. The final straw was the food - it came out and I realized the sauce and half the ingredients were missing. I had to bring the food back to the kitchen, so they could add the other ingredients. I don’t write lots of reviews, but this...

I used to go to noodles and co almost every single day, ordering the penne Rosa with extra sauce. In high school I legitimately went every single day. I have since moved to Boulder Colorado. Whenever I go now I am extremely disappointed in my meal which really bums me out because I LOVE Noodles and Co so much, but not lately. I have stopped going entirely because I get my pasta and there is basically no sauce on my noodles. I have always also paid for extra penne Rosa sauce because this can be a problem but has only gotten so much worse. I know that there is a specific amount of extra sauce that they are supposed to give you but it is maybe 2 teaspoons of sauce, never much at all. There is not sauce on the noodles themselves then just a tiny bit of sauce on the side that barely covers half of my noodles. If I’m paying for extra sauce as well I should be getting more than that. I know that this is a lot of complaining for what seems like something so small, but to me it was really important. On bad days I could look forward to noodles and co for dinner. But now it only makes my bad days worse, which really saddens me to...