update: I'm editing my review after I went to meet Steven, the owner, in person the very next day. I was blown away by his competency, professionalism, and graciousness. I said "I'm the one who wrote the bad review" and immediately, I was invited in and offered a seat to discuss it. He supported me, showing me the text exchanges of him reprimanding his waiter and even promised that the waiter would apologize to me. In restitution, I was offered a meal on him and a cool beverage for the road! From this experience I learned that Phở Kitchen Bar & Grill represents the warm spirit and inclusive culture of Boulder and the owner is determined to resolve any errors at once! Having been here 4-5 times, this one negative experience was made into a positive one thanks to Steven. Next time, I'll bring even more friends to eat here!

what happened: Imagine coming to a dinner with your friends that you have been scheduling for multiple weeks. Friends taking different classes and will likely go our separate ways after graduating in May so it is one of the only times we meet. The waiter comes to take our order and upon being asked about specials, starts giving a sarcastic attitude and raising his voice saying "ohhh you want something special huh, how about you pay double and we make it even more special, can you pay double, will you do that?" And then proceeds to mock me in front of my friends and loud enough that nearby tables are getting uncomfortable. Every time he passes by afterwards, keeps giving dirty looks. It stains the evening that my friends are also stunned at why would the waiter behave this way. When the check arrives which took forever, he comes to me last and cant help but make snide comments about "specials" and that he told the chef to make it "special", smiling like he spat in my food or worse, further adding that "ohh no I told the chef make it extra extra special for our customer..." then he paused and continued, "... he is Indian..." and fished for a reaction, and continued, "and he wants his dish to be special" air quoting special maliciously and demanding next time I come that they will make it special the more money I pay. This Asian waiter was being racist to me WHILE I paid the bill?! The entire ride back we just couldn't believe what this waiter's problem was or the staff and management that obviously took note and did nothing. Exceptionally unprofessional service, forgettable atmosphere, and at best mediocre food.