McDonald's — Restaurant in Bourbonnais

Horrible McDonalds. Went in with my wife and we were the only customers inside. They appeared to have a few cars going thru drive thru. We did have a rather large order that we tried placing for 4 aults and 3 children and asked for it to go. Took cashier and manager like 10 minutes to get order taken. As we looked at reciept while waiting for food, we noticed they did not put 3 orders of fries on there that we requested. Had to go back and place a 2nd order for fries. It took like 20 minutes of waiting for our food and then they placed all the food in small individual bags so we had like 6 bags and 2 happy meal boxes and we asked for a bigger bag to place all the smaller bags in along with happy meals and milk. Manager told us they didnt have any. So we take our food and go home. We had ordered 2 double qtrs pndrs and one reg qtr pndrs as part of our order..when we get home, all 3 boxes stated dbl qtr pndrs, but when we opened them up, 2 had regular qtr pndrs and only one had the dbl qtr pndr. It appeared they had smashed the 3 order of fries on purpose also. I used to love going to that mcdonalds, but after walking into that empty mcdonalds yesterday early evening and being ignored and waiting for 20 minutes for an order that wasnt correct and sabatoged, i will not visit another mcdonalds for some time. I now know why that Mcdonald had no patrons inside during a time when it should have...

Absolutely HORRIBLE HORRIBLE customer service 9/18/2017 at 8pm. Manager was to busy talking on the phone (personal call from what I could tell) and the other two employees that should have been manning the registers taking orders also were far to occupied talking amongst themselves to acknowledge I was there to the point I had to loudly speak up asking if ANYONE was going to take my order and one of them said she could. As I stood there another customer walked in and they all did the same thing again ignoring him as well till he spoke up.

I may be a very long time before I return to this location again.. Clearly no one here has a clue about...

It's McDonald's what do you expect? I kind of expected my steak, egg, and cheese bagel to be served on a bagel. To my surprise it was on a biscuit with no sauce. My hot cappuccino was served cold. I stopped by on my way back home from a 3 hour trip so there was no going back. They called and said they were sorry when I sent feedback in through the app though. That's better than some places. This was my second lackluster experience with the golden arches. 2 days before I sat in my car waiting for an iced latte and ate my whole meal. I finally walked in and asked for it and they acted like they were surprised. No one was planning on bringing it...