Sakura Japanese Steak and Seafood house — Restaurant in Bowie

UPDATE 28 October 2022 I’ve updated this review to say, the owner responded initially to me via email and stated how he would like to talk via phone vice email, which I felt was more personal and I appreciated that from him. He said he would call the next day and he did! He stood by his word. We talked, he listened and was extremely apologetic and offered ways he would like to rectify the issue. We both came to a mutual agreement and the outcome was very pleasant for us both. I will say, if you ever encounter any issues (hopefully not), Mr. Steve is willing to listen and do what he can within reason to make things right or at the very least offer his apology, which is what most customers want in the end…. to be heard and an apology! Thank you Steve, much appreciated!

10/23/22 (1star) Be mindful of the 18% gratuity they add to ALL checks of 1-9 people(per Antonio, a server, you can opt out) if you make a fuss as I did. My daughter and 3 friends patronize this location for her birthday. When I asked why is there an 18% gratuity when it’s usually a party of 6-8, I was told by Ayliah who said she was the manager that is now the policy. Then asked for someone who could further assist in this matter and she gave me the name Steve. She refused to give last names and directed me to look for it on their website. I have located Steve information (not on any of the websites) on LinkedIn and will be reaching out directly. Thank asked for a corporate number and she again stated it was on the website (NOT). And why the additional female worker standing behind the counter with Ayliah felt the need to address me when she was not the waitress nor management. She proceeded to interject in a hostile manner to which I felt was unnecessary. She was very aggressive and confrontational which is poor customer service. I will be reaching out to Steve directly to see if he is aware of how his restaurant is operating. Adding: after checking the website, no information is online for management thus, more piss poor customer service. I will be for certain to reach out...

3/17/2019 We'd had a beautiful day at National Harbor, but wanted to dine closer to home. We walked in to Sakura in Free State Shopping Center on Annapolis Road in Bowie, Maryland. My husband walked up to the counter where an older gray headed Asian man was busy tapping a money counter. The guy didn't acknowledge him. I stood near where a couple was waiting, then glanced out of the window at my son walking from the parking lot. As he joined me, I turned my attention back to my husband, who was still waiting. The guy was still tapping away. My husband, who isn't known for his patience, then said "I take it you're not the host. " I saw the man look up, and say something, after which my husband turned away with a strained look on his face. I called him over and asked "What did he say?" Essentially he'd asked how many are in your party. So, he was the hostess. No acknowledgement of customers. No greeting. No respect. Just a healthy dose of to hell with you I'm counting my money. Granted, my husband would have gone off by now, but he knew I'd been searching for a good Japanese restaurant. I asked, "You ready to go?" He replied yes, because he said the hairs were standing up on the back of his neck. We walked out. The thought crossed my mind to go to another one in Gambrills, but who's to say the experience wouldn't be the same. So, I'm like "To hell...

I visited this location last night and I could not be more disappointed. My girlfriends and I (party of 6) arrived and told the manager we were a party of 7. There was a clean table ready and available when we walked up and no one was waiting in the lobby. He said we had to wait for the whole party to get there to be seated. Cool, no problem. 10 minutes later, after reaching out to our friend and was told she wouldn’t make it, we then informed the manger we were ready to be seated. He still made us wait. 15 minutes later, a family of 4 walks in with 2 young children and he proceeds to seat them immediately. We ask him were we about to be seated and he said we would all be at the same table. Being as though this couple had young children and we were planning to drink, we told him we didn’t quite feel comfortable sitting with them. He proceeds to seat them anyway and told us we had to wait. So, I asked him, will they be sitting here by themselves, and he responds yes. So my question is, if you can seat a party of 4 with no issue and not having to fill all the seats at the table, why refuse to seat the party of 6 alone, especially since we were there first by at least 20 minutes? The manager decides to ignore us at this point and we left. We were there to celebrate a birthday and have a good time. This manager was unfair and unprofessional. Feels...