Mattress Firm Free State Center — Hotel in Bowie

"Sleezy's" is more like it. This is your typical high pressure sales mattress store.They have this weird machine bed that you sit on to tell you what type of bed you might like. The salesperson was very insistent that I use it as it was incredibly accurate. I tried it out, and then tried the beds it suggested. I told the salesperson all the beds I tried were very uncomfortable. So he just said "bah who cares about that machine anyways."He kept asking me obnoxious gotcha questions like "how much is a good nights sleep worth to you?"I told him I wanted to look around at other stores before making a decision and he flipped out. He was doing anything to try and prevent me from leaving the store.I'm honestly surprised he didn't "offer me a special deal" that his manager would be "furious to find out about". (typical scummy sales tactic at a lot of car and furniture stores)I went to a big box store (I won't mention their name so you don't think I work for them or something) and was able to try a bunch of different mattresses without some douchebag following me around asking stupid questions and blabbering on with a bunch of pseudo-science. Also it was way cheaper than Sleezy's.Steer clear of their high prices and high pressure sales tactics. Just stay away from this store and let's see them go out...

I purchased a split king size box spring, and a full metal frame, July 2019. Somewhere around six months later I noticed that the box spring on my side started to bend. At about 10 post purchase I returned to the store to attempt to replace the box spring, she said they would have a replacement delivered. A replacement never came: I called they said warranty was still pending; life got busy, we had a newborn, I lost interest gave up on the replacement.

A year later I returned purchased another box spring replacement. The sales rep said the item must have been defective and I wouldn’t have this problem again. 6 months later the box spring started to bend AGAIN. I fully understand that I am an large human (6’6/300), but this has never been an issue before.

I attempt to contact the store - I was rudely pushed to the website, because the stores on do “sales”. I attempted customer service and I was redirected to their online warranty form; which apparently is the only way they warranties. You cannot speak to anyone and utter the word “warranty” and if you say it you are redirected instantly.

Anything after 120 days is $79.99 to have a 3rd party look at your box spring and say “yep, it’s bent” like obviously.

Mattress Firm I will no longer do business with you and recommend...

I recently had the pleasure of working with Damon at Mattress Warehouse, and I can't say enough good things about him! From the moment I walked in, Damon was incredibly attentive and genuinely interested in helping me find the perfect mattress. His extensive knowledge about mattresses and bases was evident as he provided detailed information and patiently answered all my questions. Damon went above and beyond by matching a price I found from another offer, ensuring I got the best deal possible. He also trained me on the proper way to break in my new mattress, which was incredibly helpful. What really stood out was his expertise on health-related topics, particularly how different sleeping positions can impact overall health. Damon shared a wealth of personal experience, making his advice even more valuable and relatable. If I could give him 6 stars, I would! Thank you, Damon, for your exceptional service and for making my mattress shopping experience...