I had an unpleasant experience today at establishment. Upon entering, I encountered a situation where the attendant, who appeared to be preoccupied with a phone call, initially overlooked my presence and failed to acknowledge my greeting. Despite my attempts to engage politely, this behavior persisted even when my brother joined me. When I proceeded to place an order for a Teriyaki chicken, the response I received lacked the expected courtesy. Furthermore, when specifying my preference for Italian bread with cheese, the attendant's demeanor took a negative turn. Regrettably, the interaction culminated in a disrespectful exchange, including the use of inappropriate language from the attendant's end. I believe it is essential for employees to prioritize customer service and refrain from engaging in personal conversations while attending to patrons. Additionally, attention to personal hygiene, such as ensuring eyelashes are not visibly loose, contributes to the overall...
Read moreAbsolutely a 100% positive experience. I called the store to see if I could order cookies, and I as told yes. Then the lady explained to me that if I gave them a timeframe they would be freshly baked. Wonderful! I ordered them for a co-workers birthday and when I arrived the owner greeted me and let me know the cookies were ready. I had little treat boxes I wanted to separate the cookies into and asked if I could use he table and to get them into the boxes. Of course he allowed me to do so, and he gave me disposable gloves to use! Outstanding! We chatted about his remodel of the store and the excitement for the change. By the way, it was very hard to see a remodel was talking place as everything was contained in one area and nice and neat. When I need a Subway fix, this is the one I will frequent even though I have an option closer to me. They have a loyal customer in me! Thank you for the...
Read moreIt is 6 PM on a Friday afternoon and I walked into a subway with my son. The lady was busy and she was working by yourself. I’ve been to the Sibley a couple of times and she’s usually a very person on edge. I was trying to ask her and tell her what was on my sandwich and she already stopped me and said I already know what’s on the sandwich it’s OK I got you then when I finally tried to tell her what I needed she kept stopping me and let me know if there’s a process and there’s time and she cannot go faster than what she can. This lady is on edge and something is totally wrong with her attitude I plainly tell this lady I am getting two combos with two dessert cookies meaning a sandwich, a drink, a chip and a treat for my son times two this lady was acting like I was stealing chips while I was showing her right in front of me what was there? This lady...
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