Starbucks — Restaurant in Branford

I'm definitely not someone to leave a Google Review - but I figured I would today. Since the COVIDemic is upon us, I thought I would stop into Starbucks for the final time before I become subjected to home-brewed coffees and quarantinis. This particular location had already prepared itself to shut down all in-house experiences, and simply partake in to go orders, per CT regulation as of 8 pm tonight. I walk into the eerily empty coffee shop and there is an older customer (probably named Karen, not practicing self-quarantine) at the counter arguing about the order in which customers are served. (Barista was so pleasant during this experience). Something about how online ordering and in person ordering is prepared in real time, and it shouldn't be. I waited patiently behind her as she held her plain iced beverage with nothing added to it, listening to her rip the poor barista behind the counter that was subjected to this nonsense. One of the Starbs employees who was probably on a break was waiting to order herself something. She offered me to go in front of her, but I told her to go ahead as i'm sure shes waited long enough. Karen was not letting up on her rant. I was not in a rush to get my venti cold brew, so i didn't mind waiting the extra minute or two. The employee ordered something simple, then I ordered my drink. It was prepared for me in less than a couple minutes. So, I can imagine that Karen's plain iced beverage did not take an exorbitant amount of time to make. In addition to this location being less populated than Buford, Wyoming there was a minimal drive through line and no mobile orders coming through. So I have no idea what pandemic-related nonsense was driving her up a wall. A female barista eventually stepped in for the original punching bag so she could take her turn. Both employees were SO kind in this situation, I definitely would have lost my mind. ( For those reading my review until this point - I'm not sure how the situation resolved itself since Karen was still at it as I was walking out of the store.) Anyways - the point of this review was to give a 5 star review to the employees who are always very kind to customers such as myself and Karen. Oh, and always get my order right. It's very settling to know that I can walk out of the locale not having to sip my beverage to make sure I wasn't given a pumpkin...

First I stood in line for 4 minute. A barista came up to the register and checked something then went in back and talked to co-worker leaving me standing there like a fool deciding what 8 dollar coffee I was going to buy. I had a gift card so normally I don't go to Starbucks. Two iced coffees came out to about 10 bucks. So then we get to the bar. My friend didn't have dairy in her Americano. She was confused as was I thinking there's a dairy bar in the building. I asked "Hey do you have milk?" Jen stared at me like I had 8 eyeballs. "Yes." And then continued to go do her work. She definitely was not having a good day -- I'm not standing at the bar randomly asking if Starbucks has milk like a curious weirdo -- maybe I NEEDED some and you should have used your Starbucks customer service and asked "Would you like some milk?" Because the aura you were eminating was so scary and bothered that frankly I was terrified to ask for something. After a few minutes I gained the courage and asked "Can I have some milk?" I then asked "Is that OKAY???" Because she was so mad. Jen seemed VERY bothered and inconvenienced by my mere presence - I was scared to ask for what I wanted... She took the 2% milk slammed it on the bar and walked back to the drive-thru window. Thanks!

The coffee was so watery and lousy. It tasted like burnt popcorn, creme, and liquid sugar.

I will NEVER EVER go to this Starbucks again. Jen needs to be retrained on customer service. I HAD to work all day and had a rough day myself and wanted to go to Starbucks at 5 PM on a Friday to get something to treat myself.

I'm SO SORRY Jen I came in and annoyed you asking for additional milk because no one asked us when we placed our 10 dollar coffee order at the register. "What do you mean by classic syrup?" The girl at the register asked......

I know work sucks, but keep in mind that other people have jobs that suck too and come to food establishments to get reprieve and escape. I paid all this money to be terrified and treated like...

Not a regular at Starbucks I simply ordered the largest crappiest hot coffee beverage they had the when you took my order did a great job and in the end the food and coffee that I purchased was good, not great great bucks but good. My true annoyance came with the fact that seeing the long lines in the I parked and placed my order at the time I was the only one in the store and the only one in the parking lot that wasn't part of the drive-thru. Music was so loud and it was hard to hear even when I placed my order. and it was very confusing upon where to stand to place the order and where to stand to wait for an order. And I waited so long after while I thought I'd missed my order and when I went to check through no fault of her own the woman yipped at me to get onto a DOT. Apparently even after 10 minutes my coffee still was not ready though other people had come in place their orders and left. So it started out as positive experience was less than positive when I left and compounded by their bizarre parking lot and attempting to leave required me to get into the backed up drive-thru Lane in order to get out. So my first suggestion would be turn down the music since no one's actually sitting in the cafe to make noise it's just too and to the and the dots really are not that self-explanatory as to where people are to stand. nor is the parking lot all that clear and it's traffic flow when it's loaded with people and the drive-thru Lane is backed up all the way to...