SUPERCUTS — Local services in Branford

I was contacted by the owner after my post and he apologized for the experience and offered another cut and that he would remedy the situation. So I did change my rating.

Showed up for our 3:35 pm appt today and were promptly told by the staff when asked how they were doing, that they were "ready to leave".

The hairdresser, Lori, proceeded to whip through the fastest haircut ever, silently, as my 3 yr old son slowly pulled away. She didn't say one word to him except to tell him to straighten up. She left hair all over his eyes and face and didn't bother to brush it away. As I stepped close to him to brush the cut hair off his eyes and ask him to straighten up, Lori told me I needed to back away from her and 'let her work'.

I asked her to talk to my son as she was cutting his hair, to tell him what she was doing, as he was getting scared.

She started arguing with me, at which point I just stopped her, and took my little son out of the chair with his hair half cut.

She should NOT be allowed to cut children's hair. She was punishing us for standing between her and the door, so no thanks.

If she wanted to leave so badly she shouldn't be there working, traumatizing children. She obviously wanted us gone, and we left. I won't likely be returning as this was a truly...

Not how it used to be… if I could give zero stars for a rating I would but I can’t so one star it is… went to Supercuts “salon” for a lob (long bob) with face framing. The lady gave me a short bob with choppy face framing (if you want to call it that), my left side was shorter than the right side, and in the very back of my head there was one clump of long hair. She barely wet my hair and but it all in less than 5 minutes. I was mordified by how bad it was looking I couldn’t even say anything to her. Oh and did I mention at Supercuts the lady didn’t even sterilize the comb?! I later found a little white bug in a brush I just used to look at my hair after being at Supercuts. Worst $20 hair cut ever, but I guess that is what you get for paying for a cheap hair cut. Two days later I was able to get it fixed by a proper hair salon! Feel so much better/hair is healthier looking. my hair is now way shorter than I kinda wanted but at least it got fixed by someone who 1. knows what they are doing and 2. cared about how the client feels and is treated properly! I now know where I need to go to get a good hair cut! I do NOT recommend...

(Branford Supercuts and the employee is Tracey) (My hair was washed/cut as well as my sons) I suffer with a daily severe battle with depression which I’m lucky to keep myself alive the majority of the time. Long story short-due to how severe my depression is at times let alone keeping myself alive (and not giving in to these thoughts) something as simple as washing my hair is hard and she made it a point not only once but TWICE to make comments about my hair. I bit my tongue extremely hard so I didn’t tell her off and even when I spoke up and explained why to her-she was not comforting at all. This woman is extremely unprofessional and says whatever comes to her mind and definitely knows how to offend a customer. I will never give this woman another penny of my money. Be a bit more understanding Tracey and genuinely kind to everyone…you don’t know what they’re facing and in this case-why someone’s hair may not have been freshly washed. (Not even worth one star) (Remember please be kind to everyone just the same…you never know what someone is...