Versailles Restaurant & Bar — Restaurant in Braselton

For our special Christmas celebration, I decided to bring my family to your establishment for the advertised “Christmas Feast.” There were 9 of us, all adults, and every single one of us were shocked at the quality (or lack thereof) of food offerings.

First of all, the “prime rib” was so severely overcooked, that it resembled more of a shriveled-up, over-roasted, top round cut of beef. We begged the carver, the server, and the “manager” to please find some rare or medium-rare cuts for us, but they could not find any. Later on, while we wrapping up the unsavory meal and waiting for the check, the “manager” came over and said she found some rare cuts for us. It was poor timing, as we were already drinking coffee and my 90-year-old grandmother had to leave. But, late is better than nothing (so we thought), and the “manager” said she would box up a couple slices of rare prime rib for us to-go. We were grateful, until we got home and opened the container...honestly, I’m still speechless. I don’t know if this was a joke, or what, but what we were given was a slap-in-the-face from a restaurant where we just spent $1,000 and left hungry. Look at this atrocity—we simply opened the container and did not touch anything: (picture attached).

I don’t understand how the restaurant thought this would be a peace-offering, as it merely looks like leftover fatty scraps from someone else’s plate. I am still angry that we left the restaurant without checking the container first.

Besides the “prime rib,” there were multiple other problems as well. My grandma almost choked (literally) on the mortadella served at your “charcuterie table” (which was an insult to the name—what charcuterie table only offers mortadella and salami?? Where’s the prosciutto? Where’s the Romano cheese and fresh mozzarella?? No Brie cheese, no fresh fruits, nothing...what a shame.) But anyway, yes- she almost CHOKED, and we probably saved several lives when we explained what happened to the “manager.” Your “chefs” left the plastic casing on the mortadella when they sliced it! Every single slice of mortadella was encompassed with an invisible, thin string of plastic surrounding it, just waiting to be caught in someone’s unsuspecting throat. First, we called the server over to let her know, and told her to immediately inform the manager to take the mortadella off the charcuterie table, to protect everyone else. About 15 minutes later, I went back to the charcuterie station and noticed that nothing had been done! So, I called over the manager and told her about it, but she didn’t understand—she said she had never eaten mortadella and didn’t know anything about the plastic casing on the meat. I then picked up a piece of the meat and peeled off the plastic while she watched in awe, and I think she finally realized the impact that this giant mistake could have had. She just kept saying “I had no idea,” but I told her that the chefs should have known- it should have never made it out to the serving table that way.

Lastly, it was obvious that several other foods were pre-made in advance and just re-heated in the morning. The Mac-and-cheese was so dry that it was inedible, and pig/pork and turkey were also overcooked. In an attempt to get some sort of protein on my plate, I tried a chicken finger from the children’s station- it was too rubbery and dry to bite into. I asked the carver to cut me off a little bit of crispy pigskin, but he said he couldn’t because the skin was too soft and soggy. The crab legs were fantastic, I’ll give you that; but, waiting 20 minutes (no exaggeration) for some drawn butter was unacceptable.

I tried reaching out to Chateau Elan several times before posting this review, but they will not...

We booked a night at The Inn and was expecting a nice dinner at Versailles, but instead we were disappointed — for many reasons. The hostess and the manager greeted us and were friendly at the front. There was nice pianist playing at the front too. We then were seated and waited for our server. Our server greeted us and gave us waters. Everything went downhill from there.

We ordered cocktails but didn’t receive them for at least 20 minutes. We already were almost finished with our soup and salad before receiving our condensates drinks. I kept looking for a manager or our server so we could ask for an update on our missing drinks, but nobody would ever look our way.

The food runners kept running out the food without knowing who ordered what. They would get to the table with the food and dish it out “auction style” — asking who ordered whatever dish they had in their hands.

We had our dirty plates on our table all night. The server, nor the food runners or bussers, ever took all the dirty plates and cleaned up our table. We received our dessert with dirty soup cup from our first course still on the table! This ordinarily wouldn’t bother me at an Applebee’s or something similar, but when we are expecting a fine dining restaurant at a resort with a $200 bill, expectations are a lot higher. In fact, it should be standard.

Another frustration was that the server never gave me another set of silverware for my entree after taking my salad plate with silverware on it. So when my entree came out, I had to stop a busser to ask for silverware because our server was not there — nor did she check on us until awhile after we got our entrees. Our server never asked us if we wanted an another round of drinks either.

After entrees (which were mediocre), we decided to give the restaurant another chance on dessert. We ordered and was excited for the peach cobbler. We waited forever on the dessert. Our server eventually made a special appearance and asked us if we ever received our dessert! As a server, you should know what is going on at your tables, and knowing whether your table received their final course is standard. However, after waiting a long time for the dessert, it ended up being luke warm. We were very disappointed with the entire experience.

To add a cherry on top, we kept hearing what we thought was a bottle rocket firework, until we realized that it was the kitchen door that was making that terrible noise the entire night.

I was hoping to speak with a manager about our experience at the end of the night, but I just wanted to leave at that point. I’m hoping someone will contact me regarding this...

Came here with a couple of friends for our anniversary dinner. We arrived before 5pm and we went around the small vineyard opposite the main car park and the place is very beautiful. We thought we could sneak in some wine tasting but unfortunately I think those need to be booked in advance because we were told that it was all booked. So we went to the Versailles bar and the drinks were good even though the bar tender was flustered because he was working mostly alone and there were too many customers. We got some complimentary chicken spring rolls and they tasted so good. The snack menu at the bar was very limited so we ordered some crabs cake and some wings. I just think the crabs were overpriced($28) for just 3 little crab cakes that didn’t taste all that great. The crab cakes alone tasted blunt but the sauce accompanying them was very delicious. I was also dissapointed because they had so many wines and zero non alcoholic wines. Would think they would just spare one small batch non alcoholic since they process the wine there. So when it was 5pm we crossed over to the dinning tables and again their entree’s menu was very limited. Looking at the entrees prices I thought I would be wowed by the food but I wasn’t at all. The food was well decorated but the taste wasn’t all that for the price paid. I ordered the sea bass($54) some of my guests order salmon and another ordered the duck. The place is very nice for a romantic gate away and the servers were very nice and also the place is very diverse in terms of servers and also other guests. Our server was very good and she is from Ethiopia, the host was also very nice ,a gentleman from Moldova and the bar tender was also very nice from Netherlands. The one star I subtracted was because of the limited snacks and entrees menu . I will be coming back again soon for another romantic dinner date with my husband hopefully in the...