Baymont by Wyndham Braselton / Winder — Hotel in Braselton

2nd update: Wow. So Baymont is doubling down on being an epically exploitative hotel with their updated reply below. They talk about supply and demand as if they know what the other hotel chains are doing on a day-to-day basis. This is absurd. But it makes more sense when you see how many hotel chains Wyndham owns. It owns about two dozen. So in any given area, they may own a third to half or more of the hotels. This makes it easy for them to artificially adjust rates up and down, supposedly based on supply and demand. There is absolutely no reason that the same room can cost 200 to 300% more within the same week. They state below in their updated comments about all of their costs. This further helps to support the statement that they are just greedily exploiting their customers. Their operating costs don’t fluctuate day by day. It cost the same amount to run the hotel on a Wednesday as it does a Thursday, largely. Imagine a bottled water company raising prices 300% in a hurricane struck area and then stating it’s because of supply and demand. Of course it’s supply and demand. But that doesn’t mean you have to take advantage of it and therefore taking advantage of your customers. Especially if you own half the bottled water companies in the area. Justifying this by saying that other exploitative companies do the same thing that you do does not make you look any better. There are very few companies that have unscrupulous pricing models like this. Again, your product is not changing. You are simply changing your prices to take advantage of supposedly low supply. Imagine if they did this at the grocery store, the hospital, your hairdresser, or at the dentist? These people are so used to unethically abusing their clientele with their fluctuating prices that the justification easily rolls off their tongue. It’s the same reason you might pay $50 more than another guest for the exact same room type at the exact same Wyndham hotel on the exact same day!! Imagine the person in the grocery store ahead of you in the checkout line pays $.50 less for their eggs than you do ? Sound fair? It’s supply and demand, right? Since they just bought eggs, there are now less eggs on the shelf and the demand is more. So everyone that buys eggs should pay subsequently more throughout the day, correct? Of course not. That is absurd. But somehow in the unscrupulous hotel industry, we are desensitized to it and so we put up with it . This is especially egregious during these very difficult economic times for people. Again, it just shows that this company does not care about their clients.

Update: Replying to the hotel’s response below. You don’t show me as a guest because after I tried to book two rooms with you and was quoted $280 a night, I obviously didn’t book them. That’s highway robbery. As for your statement, “Our rates vary based on demand, as is standard in the hospitality industry.” Ah, the old “everyone else is doing it” justification. Imagine going to your favorite restaurant. The same one you have gone to every Thursday for the last 2 years. One week your friend is in town on a Friday and you want to take them to this special place. You get there and open up the menu, only to see all the prices have been tripled for the exact same food you just had there 24 hours ago. You ask the waiter what’s up. He said prices are based on demand, and since it’s Friday night, well, you know. This response by the hotel makes them look worse than if they had not responded at all. Regardless of what day it is, you are still renting the exact same room in a two star hotel in rural Georgia. The fact that other unethical hoteliers price gouge their guests doesn’t make you smell any better. Shameful. Greedy

Original review: $280 for one room for one night in podunk Braselton GA at a 2-star hotel? Are you kidding me? Price gouge much? Despicable. Imagine if other businesses operated this same way. Where the exact same room can cost $120 on Wednesday night, but it’s $280 the next night. Steer clear. No more Wyndham hotels for us. Greedy...

My family and I were here for the weekend with 2 other families.

Parking: Open lot free parking Check-in process: arrived at 3pm, which was the earliest time arrival time. Rooms weren't cleaned yet, no linens or bath towels. Waited to get a key card for a room that was not prepared.

Pool: No towels, dirty, broken cleaning net. My husband and daughter had to clean and scoop out the dead bugs and debris each time my kids wanted to get in.

Towels: We had 2 towels for 4 people in the room. Then we went to the pool and there were no towels. I went to reception to ask the man at the counter for pool towels, and he said they're being washed. This was inching towards the 5pm hour by now... over the weekend, we dipped in the pool again and asked for pool towels to which the front desk man was sitting at and he said there should be towels. I told him I saw 1 before coming this way cus I had 3 people with me. It took him 30 seconds to grab towels, which he could've just done the first time.

Bfast: I get that it's a small establishment. By morning we went to bfast, and food was low, the waffle batter machine was "broken" the staff overseeing the bfast area literally said out loud to everyone sitting in the dining area "They broke it." She was informing the front desk lady of this. She went back behind the counter, and the two started having a loud discussion about the waffle batter machine. Something along the lines of "They broke it, they can't read English or something." I panned the room taking notice of the 2 Caucasian families and several Asian families. We all just looked at each other. At this time, the staff berating everyone had "fixed" the batter machine, stating loudly to the front desk person, "If it gets broken again. I'm taking it away." A man unbeknownst to the challenges asked if food was being refilled. She loudly told him something along the lines of "If you want raw food, i can bring it out to you now. Otherwise, Im working on it." Of course, a response like that would illlicit anger. The man said "no I want it cooked." To which she answered."It's coming out, but it's still cooking. Unless you want to go back there and cook it. Feel free."

I understand where the staffs frustration is coming from. It's a small dining area with over 20-30 people at bfast. 1 staff member making and bringing out the food and one front desk staff. The morning service is busy. Whatever they're paying isn't enough to sustain the employees. Employees who aren't treated fairly or paid well will project poor customer service. Which I and other customers saw over the weekend stay.

Recommendation: Either close it down or Have contracted employees for busy week/weekends... the way I saw it operated and the customer service this weekend was truly disappointing for a Wyndam. Customer service training Stock supplies (food, towels, pool towels, etc..) Whole hotel renovation...

Edit: For anyone saying this establishment is a 5 star, with 5 star staffing, they must be drinking something ... I paid $500 to stay 3 nights ... I expect more than excuses, less verbal abuse, and slow staff. I'd actually prefer...

My husband and I have stayed here every week for the past month or so, and we have never had any trouble of any kind. But for some reason, this past week has been a challenge. The room we were given smelled heavy of mold and mildew, and other smells, the T.V. wasn't working, had to go the night and most of the next day without it. Although the nice lady at the front desk was very, very helpful and done all she could to help and assist. I asked housekeeping to change our bedsheets and clean the room on Wednesday, and she informed me that they are only doing towels and trash, and I said ok that's fine I can wait another day on the bed sheets. So this morning, which is Thursday the next day, I myself took the sheets off the bed trying to help out some, and I was told once again that they are only doing trash and towels to talk to the front desk. I walked to the front desk and asked the man that's working up there if my bed can please be changed and he told me that he didn't know if they would get it done today or not. I don't for the life of me understand why they can't change my bed when they are already changing the ones that have checked out. It takes a total of 5 minutes to make up a bed! I use to look forward to coming here and staying for a week while my husband worked everyday. The breakfast is great, the rooms are clean, the service with a couple exceptions is great. But, after the last couple of days of not being able to get clean sheets and friendly service, I'm not looking forward to it anymore. The money you pay to stay there, should assure you clean sheets, towels, floors, and bathrooms if not everyday, at least every other day. Very upset customer at...