BAR 580 — Restaurant in Brattleboro

I truly believe this place has potential, but it needs to become more accessible for everyone. A restaurant experience should be enjoyable for all, not just for those who are able-bodied or tech-savvy. I can't recommend it to friends with mobility issues or those uncomfortable with QR codes, which is a lot of people and missed opportunity. It may be why the place never seems to be busy.

The layout resembles a food court, yet the ordering process can be unclear, especially if you sit at a table without the QR code visible, as I did the first time I went there. I sat for a while without assistance, but then another customer bravely approached the bar to ask for help. The bartender's response felt a bit dismissive.

Drinks are ordered at the bar, while food is ordered from one of the kitchen windows. There is a buzzer system for food. For drinks you stand and wait. It's kind of a confusing mess of inconvenience for the customer. I've noticed that rapport with staff can influence service, which creates an inconsistent experience.

To enhance accessibility, I suggest consulting with an ADA accessibility expert to refine the space. Touch screen kiosks at each table could streamline ordering and provide a service option. Clear written directions on every table, combined with a buzzing system for assistance, would also be invaluable. I also recommend some form of ongoing hospitality and service training for all staff. Every restaurant should prioritize ADA accessibility and hospitality.

While the food I’ve tasted from Scratch Kitchen has been satisfactory and the outdoor seating is lovely, I remain hopeful that this establishment will make improvements. I plan to return and hope to update with a more positive review...

At 7 on a Saturday night only 2 of the kitchens were open. We went in not knowing that we weren't going to a restaurant. Coming home from an out of state funeral, I had my friend look for someplace to eat in Brattleboro. She said there was a Puerto Rican place just off Exit 1. Sign on the main door said entrance to the restaurant is through the Tavern. So, the Puerto Rican place is a food court style window on the side of the "tavern" along with an Americana place, a Peruvian place and maybe a fourth? We were tired. Our plan was closed, roll down security gate and all. We opted for Americana. You order on a monitor, pay via tap, and take a buzzer. For the pleasure of 6 anemic potato skins, 6 cold mozz sticks, and a burnt BLT I paid $48. I felt no need to tip, especially since we were also expected to bus our tables. It was very loud, but it's a bar. The bathrooms are locked, so ask for the code at the bar. Considering how loud it was while we ate, I'm grateful we left before the band finished setting up. There are 2 coin-op pool tables, if that's your thing. It was not the vibe we were looking for, but we were tired and still had 60 more miles to go. Cannot recommend the food at the Americana place. We both regret not trying the Peruvian, but we weren't feeling...

Hi last night we were greeted at the door and our ID'S were check. Then we were welcomed in. The staff made eye contact with us and one by one turned their heads. They never acknowledged us as being customers or even in the building. We sat there for 20 min no one would take our order. We got the message loud and clear that. "Bar 580" Does Not Serve People Of Brown Skin" instead the staff was running, hiding, and ignoring us. To save time. They should have just went to the back of the bar and pull out their old sign. I'm sure they still have that say" No Black's Allowed " That will save the staff time, from running, and and hiding from us. On our way out. The guy that check our ID'S. Asked why we were leaving so soon. We told him what happened. He apologized to us. No need to apologize for "Ignorant People" This type of "Ignorance" goes back many generations. The cycle of "Ignorance " can not be broken in some"White American Culture " But we did find another bar that was "White Own" that welcomed us. We had a...