Walgreens — Local services in Brattleboro

Honestly: I NEVER like going here. It's not so much the staff (part of it), but when the household was sick, I made the mistake of thinking I could buy OTC medication, OVER THE COUNTER-NOT! At least not BEFORE 9 AM! REALLY!?! You can't just pick up a BOX of medication and bring it to the counter, they have 'cards' of the medication that says YOU have to bring it to the counter, so I went from the BACK to the front and was told "Pharmacy deals with that" but they weren't open, so it was wait 20 minutes (WHILE sick, just the 'healthier' sick person) or abandon the effort and go infest ANOTHER store with our illnesses; I waited because I didn't think a GROCERY store should be subjected to our illness. Shame on Walgreens for claiming to have what we need, but UNDER LOCK AND KEY AND A SCHEDULE; sorry we didn't get sick during Pharmacy hours. I have medical needs and was told by MY PHARMACIST that they can't get my prescription because it's just not possible and Walgreens can do it, or Keene Medical, NOPE, I went without until I could get my insurance changed, now I get my needs met by mail. SERIOUSLY, Why did Walgreens come into town when Walmart seems to ALWAYS have what we need WHEN we need it, and my Pharmacist is ALWAYS my go to when the doc gives me Rx, and I'll ALWAYS avoid Walgreens because it's NEVER done anything for me or my family, except tell me to wait. Waiting for You is like walking backwards, I'm moving but never in the direction I need, at too high a cost...

I understand that staffing shortages are an issue, that it may be difficult to find pharmacy staff in a small city like Brattleboro, and that some times of day are busier than others. But every time I've been to this location, it has taken at least half an hour just to pick up one or two prescriptions after they've already been filled.

Today, my wife waited for 45 minutes in the drive-thru pharmacy line and ended up leaving because the line hadn't moved at all.

I've had similar experiences three times before, twice in the drive-thru and once in-store.

We've decided to switch pharmacies because of this. It's a shame, because the staff here has always seemed friendly and like they are doing their best to help.

If management here is trying to cut costs by running a skeleton crew, they need to consider the fact that they will continue to lose customers as long as this goes on.

We (consumers) all lead busy lives. We need our prescriptions, and we just don't have time to wait 45 minutes to an hour just to pick up a bottle of medication.

Please hire more pharmacy staff to handle the high customer volumes. There are plenty of levers you can pull to...

They gave me the wrong dosage of medication. My doctor's office sent them the correct prescription, but Walgreen's filled it at twice the prescribed dosage. When I spoke to the pharmacist, he first tried to tell me that what they dispensed was correct, then acknowledged that they had given me the incorrect dosage but blamed in on the way the doctor's office had written it, saying that "wasn't how we usually see it." I caught the error, but what if I hadn't? What if the next person doesn't?

Updated June 24: Within a few hours, there was a reply from someone at Walgreens inviting me to email or call with details of the problem. I emailed to the provided address with full details and my contact info, but there has been no response. It's time for a snail mail letter to Customer Relations at Walgreens, with a copy to the CEO, Rosalind Brewer. There's no evidence Walgreens is taking this seriously, which is perhaps an even bigger problem than the...