Dunkin' — Restaurant in Brattleboro

I gave 5 for 'Over the Years' Quality but lately it's been less than 4 Stars for order correctness and staff training, the pleasant service has been spotty. Was a regular for YEARS here, back when Chris the guy with the 'voice' (You know whom I mean if You were a Long time customer, he worked there 10 years ago for 5 years). Since then, I've had them pass me a leaking cup, to find out the RIM of the cup was messed up. I've been handed cups that didn't have the lid on, I've had to wipe coffee of my hand, and it's HOT. I DON'T get to say "Please check the lid", because it's not fair to hold up the line, but it's not fair to spill hot coffee on me when You can SEE the coffee is spilling! It's HOT, (it hurts,) I get that my hand is scarred, but Please don't add to it! I get they don't want to deal with travel mugs, I get they don't like using the app, but get the cashier to ask if we're paying by app, when You don't allow orders from the app, OFFER the receipt! Give us proof You messed up the order, without that paper, I couldn't justify going back to get the order corrected. Been coming here for years, usually the fastest in town between All 3 Exits, with the MOST consistent tasting coffee, but the staff attitude and training has lately been lacking. I'll return because it's the most consistent tasting coffee; the speed is quick but that comes with faults at times; staff needs to remember training (or they aren't trained well); they need to NOT use the cups with obviously messed up lids as well as making sure the lids are ON; make sure orders are checked for correctness, and receipts are OFFERED EVERY ORDER. Gone are the days of Chris, at Exit 3, or the old Walmart Dunkin; gone are the Emily service days, that manager had Exit 1 putting Exit 3 to shame years before Chris came along, and Jamie was the best at exit 1 for non management staff, but that was long ago and coffee cost less than 1.70 for an extra large, a LONG time ago. Now, even asking for the refill price, I'm paying over 2 dollars - it's all Folgers coffee, I should just stop handing them my money and brew my own coffee and reuse all my travel mugs. Hard to do on a day...

Not being from the area, I was looking to be sure I was heading for the speaker at the drive-thru, and apparently drove over a traffic cone that would have warned me NOT to proceed - if I'd been looking in the right place. There was no response at the speaker, so I drove up to the window - and could hear a horrible noise under my car. The young lady who came to the window apologized and said they were closed. When I told her about the noise, she leaned out the window and told me it was a traffic cone. OOPS! She offered to come out and help me, as she could see I'm a senior. I said no, that I'd try to extricate myself and if I had difficulty I'd come in and ask for help. I had no sooner gotten out of my car and tried, without success, to remove the cone when I heard some coming out of the store saying "I'll do that for you!" A nice young man came out and made sure I was out of harm's way and got right down the ground, on his back, so he could reach behind the wheel. With a bit of juggling back and forth, he finally dislodged it! I thanked him profusely and asked him to wait so I could give him a little bonus for helping an old lady. He adamantly refuse and said the it was his PLEASURE to help me and was very glad that I was happy. Whoa! This young man's name is Christopher, and for me that day, he was a...

Worst exp ever. Placed order for $23, tried to pay with a $50 bill, they refused to accept it; i guess they didnt have $27 in the till? Seemed odd, that adherence to rule - no bills over $20 - even knowing that $23 in retail would be eaten by employees rather than go to daily sales total? Certainly, they had $27 in change they could have given me, so the only reason for not taking the only denomination i had to give was their local rule no bills over $20. This should be changed to: we cannot provide change totaling $25 or greater... because if i come with a $100 bill, and my order is $87... then all is good as my change would only be $13, and yet they sold $87 in donuts and water. Everyone gets what they came for.... Also, the snow and ice and "slush" melt from higher temps recently had the very narrow drive thru lane (one) was all covered and dangerously slippery; maybe a shovel in a Vermont location could be in the budget? This was just the worst exp i...